OUMAYMA RHIYATI

I am OUMAYMA , I earned my Diploma degree in College of Tourism and Hotels from Office
of Vocational Training and Job Promotion. I have an experience of Four years at the
Reception, hostess & customer service . My work there made me skilled and able to work
under pressure, and with any hard circumstances.
My last position gave me a chance to enhance a Leading role in my character, and can
work within a group, by working with partners to solve problems that might face us. I can
work hard and deal with tough situations. I am looking forward to improving myself and the
company I work with, where I believe that we can not nourish without improving the
institute we are working for. I think that I will be a signa cant addition to your well-known
company with my skills and qualifications.

Zara clothing store
SALES JAN 2018 - DEC 2018
I was a sales employee and sometimes I worked as a cashier
 

Meknes Hotel
RECEPTION AND HOSTESS JAN 2019 - DEC 2020
1-Welcome all clients coming to the hotel and over the phone with
pleasure.2-Implementation of recognized hotel activities and guaranteed
optimum standards.3-Easily manage and secure check-in and check-out
procedures for customers.4-Monitor all guest requests and whenever
needed to promote all hotel facilities.5-Reconciling all bill payments and
other cash activities on the shift.6-Ensure compliance with all department
policies and procedures.

Danat Al Ain Resort and Hotel
RECEPTION AND HOSTESS MAR 2021 - JUL 2022
Provide customers with lists and answer any initial questions they may have
Seating scheme management, allocating customers to appropriate tables or
waiting areas Monitor the dining room for empty and clean tables, assigning
them to the next customers Maintain a clean, organized, and well-stocked
front office area Assisting in receiving phone calls and answering customer
inquiries Processing payments and handling cash transactions Ensure
customer satisfaction by addressing any issues or complaints in a prompt
and friendly manner Provide support to servers and other staff as needed
 

ROTANA HOTEL
HEAD HOSTESS AUG 2022 - JUN 2023
1-Managed the schedule of reservations and distribution among servers.
2-Answered phones: recorded, confirmed reservations; transferred calls.
3-Completed opening and closing procedures according to set standards.
4-Managed Front of House when Upper Management was unavailable.
5-Communicated with Kitchen for Daily Briefing, including Guest allergies,
special requests, and wait times.
6-Welcomed guests into establishment, ensured adequate
accommodations.
7-Guided guests through dining rooms and provided needed assistance.
8-Provided support to other areas of restaurant as necessary, such as setup,
cleanup, as well as guest and table assistance.
 

MY BAKE
Digital Marketing JUN 2023 - NOW
1- Organizing and arranging meetings for hospitals and the medical
sector, including food and banners.
2- Arranging events with other parties.
3- Arranging plane meals for government and private institutions.

HIGHER NATIONAL DIPLOMA
Diploma in Hotels and Tourism JAN 2018 - DEC 2020
- - A graduate of a government institute, I graduated with a very good GPA
 

English Institute for Language Studies
Learn how to deal with customers
and how to communicate in English JAN 2018 - DEC 2020
- - graduated with a very good