About Prabhanand G:
About Me (in brief):
- Currently staying in Dubai.
- Working as an assistant manager at Concentrix, in Workforce Management, managing a team of 6 Forecasters, 8 Schedulers and 2 planners for an account which has a headcount of around 4500.
- Possess very good understanding of business analytics and related features.
- Expert at preparation of reports and dashboards using data visualization tools.
- Hands on experience at preparation of PPT presentations to explain analysis.
- 4+ Years of experience at team management
- Along with my experience at WFM I also have excellent hands experience at report and dashboard preparation for presentation
I have discharged my duties in the following 8 roles (starting with the most recent one): - Workforce Management: Assistant Manager - WFM -2 Years 11 Months
- Workforce Management: RTM Team Leader - 1 Year 2 Months
- Workforce Management: RTM Analyst - 1 Year 7 Months
- Training & Quality: Quality Analyst - 1 Years 2 Months
- Training & Quality: Process Trainer - 2 Years
Experience
I have 6+ Years of experience in Workforce Management.
I have 4+ Years of experience in Team Management
I have 15 years of experience in the contact centre industry.
Have in depth knowledge of functioning of a contact centre / BPO.
Along with WFM I also have experience as a Quality Analyst and a Process Trainer.
Education
I graduated in the year 2005 - 06.
Highest Degree: Bachelor of Commerce
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