Shawn Lappen

Highly efficient in Restaurant Operations with more than 14 years of experience and outstanding performer in business operations within hospitality industry. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of hospitality business. Recognized for inspiring management team members to excel and encouraging creative work environment.

Hospitality Manager

2020-05- Softlogic Holdings PLC, Sri Lanka
2021-07   Restaurant Operations Manager (Delifrance)
• Strategically developed effective marketing plans to increase sales and profits while managing costs.
• Skillfully interacted with external vendors to obtain best quality in pricing and products. 
• Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
• Overseen budgeting, reporting, planning, and auditing. 
• Working with the CEO to determine values and mission, and plan for short and long-term goals. 
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
 

2003 - Lanka International Hotel School
Diploma in Hotel. Restaurant. Management 
• Food and Beverage
• International Cookery                         
• Front Office