
Shruti Gautam
Customer Service / Support
About Shruti Gautam:
I'm a dedicated individual driven by a profound passion for psychology and its transformative power in people's lives. Currently pursuing a BSc (Honours) in Psychology with Counselling Skills from Middlesex University, I'm committed to leveraging both my academic knowledge and practical experience to make a meaningful impact. Through roles in customer service, assessment administration, and student support, I've honed my communication skills and proactive problem-solving approach. I find immense joy in engaging with others, whether it's providing support, offering guidance, or simply lending a compassionate ear. Moreover, I have a genuine affinity for working with children, drawn to their curiosity, resilience, and unique perspectives. In my free time, I enjoy immersing myself in books, exploring art, and staying active through volleyball.
Experience
My professional background encompasses diverse roles in customer service, assessment administration, and student support. As a Customer and Sales Intern at Guide, I engaged with prospective students, offering detailed insights into academic programs and admission prerequisites. Additionally, my tenure as an Assessment Administrator at SAGE Educational Consultants involved creating a nurturing testing environment for young learners while ensuring precise assessments. Furthermore, as a Student Support Assistant at Middlesex University, I assisted international students with enrollment procedures and independently resolved inquiries. These experiences have equipped me with robust communication skills, proactive problem-solving abilities, and a steadfast commitment to delivering exceptional support across various domains.
Education
I’m currently pursuing a BSc (Honours) in Psychology with Counselling Skills at Middlesex University. This program provides comprehensive insight into psychology, covering modules such as Personality and Developmental Psychology, Applied Psychology Research Methods and Ethics, Therapeutic Applications of Cognitive Psychology and Neuroscience, and Approaches to Psychological Therapies. Additionally, it offers practical training in counseling skills, preparing me to effectively support individuals in need.
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