About Wilfys mascarenhaS:
Dear HR.
I was very pleased to find out about this employment possibility, since I perceive your organization as one of the leading companies.
I believe that my strong educational background and extensive experience, make an appropriate candidate for the advertised position.
Since, my responsibilities and duties were quite similar to those required in the ad of your organization, I strongly believe I can perform well all the delegated duties and tasks.
On the previous posts I have been always receiving excellent feedback from my ko employers, which proves my strong commitment to perform my responsibilities in professional and effective manner. I like to work in a team. Furthermore I am good communicator, accurate, goal oriented.
I perceive this employment opportunity as a significant advancement in my career, I believe that work can be a good environment to show off my full potential and utilize my skills and knowledge.
In that line I am looking forward to your call for an interview.
As requested I am enclosing my resume, where you can find details information on my experience and skills.
If you need additional information or documents, feel free to call me
Experience
Vascos. Restaurant Managevent
Store Manager Duration:December 2021/ Present
Hyatt Place Hotel – Deira Dubai (Wakira Management0
Position : Food and Beverage Assistant Manager
Duration: December2018 August 2021.
Managing 2 outlets Food and Beverage operation as well as Room service.
The Sweets Boutique – Abu Dhabi Position:
Restaurant Assistant Manager Khalifa City
A.
Duration: September2017 till Octomber2018.
The sweets Boutique is a new hospitality concept offering all day and private dining. F&B retail and bespoke designer sweets in a chic atmosphere.
Duties:
Welcoming customers by greeting them and offering them assistance. Directs customers by escorting them to racks and counters .suggesting items, recommend select and help locate or obtain merchandise based on customer needs and desires.
➢ Prepare and submit monthly report sale and system transfer. Ensure stock level are maintained to a satisfactory level, and make ensure all customers transactions are completed to the very best of ability.
➢ Taking exquisite products and creating a hamper and gift offering for every occasion.
➢ Maintain knowledge of current sales and promotion policies regarding payment and exchanges and
security practices.
➢ Assisting manager with general day to day running of the business opening and closing procedure.
➢ Responsible for the financial reporting cash handling and deposits. Work with cash register and
cash up. Compile and balance cash receipts at the end of the day or shift.
➢ Preparing Profit and loss statements, food costing, buying/ordering, placing orders with suppliers.
➢ Responsible for staff training.
➢ Used marketing techniques to boost sales.
➢ Supervise train discipline and motivated a high performing team.
➢ Handle customer’s complaints and concerns. Resolve customers regarding the food service and
train workers in food preparation, in service, sanitation and safety procedures.
➢ Control inventories operatio
Fortnum &Mason Dubai. (UK based company) Position: Restaurant Supervisor.
Downtown Dubai – Dubai Mall Duration:
March 2014 till Aug 2017.
The Tea Salon European concept since1707piccadelly UK. Restaurant provides a deluxe brasserie atmosphere for breakfast, lunch and dinner.
Responsible for helping the Restaurant Manager to ensure profitability and high standards of customer service to all customers. Apart from supervising the running of the restaurant on a regular basis also in charge of maintaining and managing staff holidays, absenteeism and sick leave.
Duties.
Increasing sales by ensuring guest satisfaction and delivering a high level of hospitality. Meeting and greeting visitors to the restaurant.
Actively marketing and promoting the business through a variety of platforms. overseeing
breakfast, lunch and dinner shifts.
Maintaining hygiene and ensuring that health & safety standards meet the highest specifications. Completing all paperwork and then filing it accordingly.
Dealing with and responding to customer complaints, and always ensuring that the customers leave
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satisfied.
La Bruschetta Italian Restaurant.
Position: Assistant Restaurant Manager. Location: Qatar Downtown Hotel Duration: July 2013 – Feb 2014.
Al Abbas Group Companies –U.A.E
Position: Restaurant Manager
Shiraz Golden Restaurant- (Indian Restaurant) Duration: April2011- May2013.
Renaissance Hotel 5star. - Marriot International.
Duration: Oct2006-Dec2008.(Dubai –U.A.E) Position -Captain. (Spice Island Restaurant.)
Kempinski Hotel The Leela -5 star deluxe
Duration: Mar2002 - Aug 2
Education
➢ 3 Year Diploma in Hotel Management and Catering institute. Completed at Mumbai .2002. Rizvi college of Hospitality institute.
➢ Higher secondary Education completed at Rizvi college of Mumbai year(1998).
➢ Secondary Education completed at St.Marys high school. Kundapura. (1998.)
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