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    Technical Game changer - Dubai, United Arab Emirates - Concentrix

    Concentrix
    Concentrix Dubai, United Arab Emirates

    2 days ago

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    Description

    Essential Functions/Core Responsibilities

    • Provide prompt and accurate technical support to customers via phone, email, and chat.
    • Diagnose and troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products
    • Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways.
    • Document and escalate unresolved issues to higher-level support teams.
    • Maintain detailed records of customer interactions and support activities.
    • Proactively identify and address potential customer issues to prevent escalations.
    • Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
    • Serve as a resource to other support personnel
    • Participate in ongoing training and development to stay abreast of the latest technology advancements.
    • Collaborate effectively with internal teams (e.g., engineering, product development) to resolve technical problems and improve product usability.
    • Maintain a professional and positive demeanor while interacting with customers, even in challenging situations.
    • Participate in activities designed to improve customer satisfaction and business performance

    Candidate Profile

    • A High School Diploma and one year of relevant experience are preferred
    • Tech sales experience is preferred
    • Basic/Advanced '' depends on the program '' understanding of client technical systems.
    • Ability to learn including strong problem-solving skills
    • Exceptional communication and interpersonal skills, with the ability to effectively explain technical concepts to non-technical users.
    • Proficient in written and verbal communication.
    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
    • Commitment to providing exceptional customer service.
    • Courteous with a strong customer service orientation
    • Achieve and maintain recognized and applicable technical certification(s)
    • Able to rotate shifts, as needed
    • Based on the program, additional experience/skills may be required

    Our Benefits

    • Competitive salary
    • A bright, modern, and exciting place to work, with excellent staff facilities
    • Performance-related pay
    • Voluntary Medical plan
    • Transportation allowance
    • Life insurance
    • Annual reward and recognition events
    • Holiday pay
    • Access to training and development opportunities.
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