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    Office Secretary - Dubai, United Arab Emirates - SEPCOIII ELECTRIC POWER CONSTRUCTION CO. LTD BRANCH

    SEPCOIII ELECTRIC POWER CONSTRUCTION CO. LTD BRANCH
    SEPCOIII ELECTRIC POWER CONSTRUCTION CO. LTD BRANCH Dubai, United Arab Emirates

    1 week ago

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    Description

    Role:
    Support Engineer


    About


    VAST:
    -


    A dynamic and high performing team engaged working on latest
    Employee centric management team who believe in
    VAST is growing systematically and about to enter into 100+
    club


    Responsibilities:
    Collaborating with various support teams to deliver an excellent customer service
    Working directly with clients to identify, troubleshoot and resolve issues within their SAP B1/
    server
    Responsible for any client issues on SAP B1 infrastructure mostly on AWS
    Maintenance of Windows/HANA servers including resizing of EC2
    Creating SQL & HANA DB backups/restore, creating users in SQL & HANA
    Creating VPN tunnels and troubleshooting VPN issues along with any RDP
    Installing third-party software s and troubleshooting any
    Administering end-user and security profiles across 100+ Windows and Linux
    Assisting with configuration and deployment of new AWS cloud environments; and
    Creating and maintaining procedural documentation for our internal support

    Key Skills:
    3+ years minimum experience working in a Windows System Administrative
    5+ years minimum experience working in a client-facing support
    Proven experience supporting production Windows and Linux systems in mission-critical

    Microsoft Windows Client and Server Operating Systems 2008 and
    Microsoft Server Technologies (AD, Exchange, Terminal Services, SharePoint, );
    Proven network fundamentals in configurating & troubleshooting VLANs, routing, IP subnetting,
    \IP DNS, DHCP,
    Demonstrated competency in server administration and security
    Excellent troubleshooting, problem-solving & customer service
    Knowledge and exposure to SSO, ADFS and leveraging products , DUO, Okta considered a
    strong
    Excellent communication skills both written &
    Experience supporting servers in an AWS (or other cloud environment).
    Knowledge and exposure on configuring routers and
    Strong skills configuring and troubleshooting
    MS accreditations, AWS accreditation, & SAP accreditations are considered strong
    Knowledge and experience supporting ERP solutions(SAP B1) are considered strong
    Familiarity with support best practices (, ITIL Framework) Superior people skills; team-oriented, fast learner, and very personable; considered a strong
    Ability to manage multiple projects/tickets simultaneously while maintaining attention to
    Self-motivated, an independent thinker, driven to achieve success within a customer support
    environment and understands the importance of delivering value to our

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