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    Patient Relation Officer - Sharjah, United Arab Emirates - Talent Pal

    Talent Pal
    Talent Pal Sharjah, United Arab Emirates

    23 hours ago

    Default job background
    Description
    • Responsible to ensure the satisfaction and comfort of the customer. work in a fastpaced environment and demonstrate exceptional multitasking abilities facilitate and coordinate communication between Emirati patients family members and clinic staff.
    • Whenever a patient or visitor enters the clinic greet and welcome them.
    • Register patients in accordance with the clinics rules and procedures.
    • Control both incoming and outgoing calls and help clients by transferring calls responding to inquiries and giving information.
    • Ensure reception area is tidy and presentable with all necessary materials (e.g.: pens forms and brochures)
    • To ensure the highest performance from all front office workers coach mentor and train them.
    • Responds to patients needs and assists them in completing their transactions at the different departments.
    • Listen to compliments and criticisms from patients about the clinics services and address them.
    • Provide patients with information assist in resolving issues and concerns and offer suggestions regarding the services.
    • Pay attention to and respond to patients questions concerning hospital rules practices and patients rights and obligations.
    • Conducts patient satisfaction surveys.
    • Monitor patients and visitors and ensure their satisfaction.
    • Assist patients in filling out any required paperwork including insurance documents.
    • Contact potential existing or new Emirati customers through phone to inform about the product service Offer etc. available at the clinic.
    • Monitor the activities leading up to during and following a camp.
    • Work with the center manager to identify possible communities organizations and other venues for the development of business.
    • Arrange a medical camp in conjunction with a municipal authority the government communities organizations etc.
    • Create and implement a variety of marketing plans for our business to help us draw in new customers and the existing.
    • Work with the marketing team to advertise the facilities and services offered by our clinic through various marketing platforms.
    • Responsible for translating communication between patients/ visitors and staff for easy comprehension.
    • Read and comprehend Arabic materials and when necessary translate.
    • Ensure liaison with local and federal authorities to ensure the support when administration team is needed.
    • Ensure excellent patient care and assistance to satisfy patients.
    • Assure that patient consultation waiting periods are kept to a minimal.
    • Ensure that records and papers are appropriately stored and maintained.
    • Verify the insurance claim form. (Make the claims ready before sending to scanning department for submission)
    • Obtain & review patient feedback.
    • Safeguard patient privacy and confidentiality.
    • High School or Bachelor degrees.
    This job has been sourced from an external job board.
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