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Abu Dhabi

    Technical Support Specialist - Abu Dhabi, United Arab Emirates - Talent

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    Description
    Responsibilities

    • Provide technical assistance and support to customers via phone, email, or chat.
    • Diagnose and troubleshoot product or service issues reported by customers.
    • Provide step-by-step instructions to guide customers through problem resolution.
    • Escalate complex issues to appropriate teams for further investigation and resolution.
    • Maintain accurate records of customer interactions, solutions provided, and follow-up actions.
    • Contribute to the development of support materials and knowledge base articles.
    • Keep up-to-date with product information and industry trends.
    • Ensure timely and high-quality customer service.
    Requirements

    • Bachelor's degree in computer science, engineering, or a related field.


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