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    Real Time Analyst for Makati - Dubai, United Arab Emirates - Concentrix

    Concentrix
    Concentrix Dubai, United Arab Emirates

    6 days ago

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    Description

    About the job

    Roles & Responsibilities:

    • Acts as a Subject Matter Expert (SME) for RTA function.
    • Effectively manage intraday of multiple accounts on different systems and platforms plus providing RCA and recommendation on operational performance.
    • Proactively provides BCP related updates and task such as weather, traffic, earthquake, socio political events, etc., that may impact delivery.
    • Works collaboratively with CoBRA Automation team on project support, data gathering, report call-outs, validation and other task needed.
    • Assist on NICE IEX webex session for troubleshooting and other system issue discussion with IT.
    • Delivery of all designated reporting activities as detailed by Service Menu to agreed timescales and quality both internally and externally.
    • Ability to communicate with all levels of internal/external client on a professional level.
    • Ability to extract, manipulate and present data from WFM application/manual platform and utilize its full functionality.
    • Ability to communicate with all levels of internal management & analysts, client and CNX Operations on a professional level.

    Qualifications:

    • Intermediate to proficient MS Excel skills - knows Pivot & Vlookup
    • 1-2 years BPO experience, RTA/Workforce experience is a plus
    • Has background or strong knowledge with Workforce Management
    • Must be willing to work onsite in Makati- Ayala North Exchange site
    • Can start ASAP
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