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    Cluster Reservations Agent - Dubai, United Arab Emirates - Hilton Dubai

    Hilton Dubai
    Hilton Dubai Dubai, United Arab Emirates

    6 days ago

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    Description

    Responsibilities:

    • Assisting andadvising customers who may be choosing from a variety of traveloptions.
    • Making reservations for customersbased on their various requirements and budgetaryallowances.
    • Checking the availability ofaccommodation or transportation on the customers' desiredtravel dates.
    • Helping plan travel itinerariesby suggesting local tourist attractions and places ofinterest.
    • Processing payments and sendingconfirmation details to customers.
    • Sorting outany issues that may arise with bookings orreservations.
    • Selling and promoting reservationservices.
    • Answering any questions customersmight have about the reservationprocess.
    • Up-selling, when appropriate, byinforming customers of additional services or special packages,such as tour tickets, travel insurance, or upgradedseats/accommodations.
    • Providing support tocustomers who may need to amend or cancel areservation.
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