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    Housekeeping Supervisor - Abu Dhabi, United Arab Emirates - Four Seasons Hotels and Resorts

    Four Seasons Hotels and Resorts
    Four Seasons Hotels and Resorts Abu Dhabi, United Arab Emirates

    Found in: Talent AE C2 - 2 days ago

    Four Seasons Hotels and Resorts background
    Full time
    Description
    About Four Seasons Hotel Abu Dhabi at Al Maryah Island

    In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island – Abu Dhabi's business and lifestyle destination – Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi's most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites – all with water views. With six creative restaurants and lounges, this is Al Maryah Island's premier location for stylish entertaining. All venues open to outdoor waterfront terraces and most include private dining rooms. Relaxation awaits in the radiant Pearl Spa and Wellness – with separate fitness and treatment facilities for men and women. Our expansive swimming pool offers a cool social scene with skyline views. With two bright, airy ballrooms that open onto the water, Four Seasons is Abu Dhabi's most desirable address for meetings, social events and weddings. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest's unique personal needs – whether the goal is relaxing on vacation or staying efficient for business.

    Main Duties/Description

    • Is directly responsible for the day to day key processes in his/her area of work.
    • Assists his/her supervisor in executing the day to day operational requirements.
    • Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model.
    • Attends all scheduled training sessions.
    • Actively offers operational, employee and customer (internal and external) related feedback to management.
    • Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule.
    • Adheres to the hotel's code of conduct and grooming & hygiene standards.
    • Is seen as working hands-on, assists colleagues in crunch times; walks the talk.
    • Actively participates in briefings and meetings.
    • Maintains a clean and orderly work area and promotes a safe working environment
    • Performs any additional duties as assigned.
    • Adheres to the hotel's code of conduct and grooming & hygiene standards.
    • Is seen as working hands-on, assists colleagues in crunch times; walks the talk.
    • Actively participates in briefings and meetings.
    • Maintains a clean and orderly work area and promotes a safe working environment.
    • Inspects guest rooms and public areas as assigned and in accordance with hotel standards; stocks and maintains the linen closet.
    • Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel.
    • Provides genuine hospitality and recognition in the work area. Promotes hotel services and products.
    • Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented.
    • Is proficient in the safe handling of all relevant equipment and machinery; reports defects and accidents to management immediately. Is competent in MSDS (Material Safety Data Sheet) procedures and trained in accident response.
    • Attends to guest and internal customers' calls and coordinates with concerned departments to ensure timely and efficient service delivery.
    • Assists in general department administration.
    • Handles 'Do Not Disturb' rooms according to Hotel policy.
    • Ensures follow up on maintenance requirements in the areas assigned.
    • Assists in routine inventory taking of supplies and operating equipment.
    • Ensures Maids Pantries are kept clean and tidy.
    • Handles 'Do Not Disturb' rooms according to Hotel policy (see separate document).
    • Ensures follow up on maintenance requirements in the areas assigned.
    • Assists in routine inventory taking of supplies and operating equipment.
    • Ensures service pantries are kept clean and tidy.

    Standard Duties

    • To provide a friendly and professional service that always exceeds guests' expectations.
    • To ensure you read the hotel's employee handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
    • To undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of the position.
    • To report for duty punctually wearing professional attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
    • To comply with local legislation as required.
    • To maintain good working relationships with your colleagues and all other departments through working by The Golden Rule.
    • To respond to any changes in the division as dictated by the needs of the industry, company or hotel.
    • To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
    • Conduct and attend training sessions as outlined.
    • Perform other tasks or projects as assigned by the Director of Housekeeping.

    Qualifications Requirement

    • at least 2 to 3 years of experience in the similar role in a luxury brand
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