Ensure the delivery of internal and external service, quality, and commercial performances aligned with Reservations KPI objectives.
Collaborate with Sales, Revenue, and Hotel Operations teams to maximize revenue opportunities and minimize operational inefficiencies.
Supervise and ensure completion of daily, weekly, and monthly tasks related to reservations, audits, revenue, compliance, finance, visas, and group bookings.
Identify and escalate risks related to revenue, finance, and guest experience to senior management for proactive resolution.
Monitor and resolve guest complaints promptly by coordinating with relevant departments to ensure a satisfactory resolution.
Keep the department updated with property information, service offerings, new rates, and selling strategies to enhance operational efficiency.
Holds a degree in Hotel management from an accredited and renowned University.
Demonstrates excellent knowledge of PMS Systems. [Advanced]
Have 5-8 years' experience as Reservations Manager or similar role in hospitality.
Provide UAE National with a Family Book as per government requirements.
Demonstrate time management.
Supportive and inclusive work environment
Access to Learning & Development programmes and clear career pathways
Opportunities for internal mobility within our global network
Colleague discounts on food, beverage, and hotel stays worldwide
Comprehensive healthcare and life insurance coverage
Paid annual leave entitlement
Performance-based incentives tailored to your role
Competitive tax-free salary paid in UAE Dirhams (AED)
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Senior Executive - United Arab Emirates - Jumeirah
Description
DescriptionAbout Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers.
About Jumeirah Emirates Tower
Located in the heart of Dubai's business district, Jumeirah Emirates Towers is one of the city's most recognised hotels. It offers a range of dining experiences, a shopping and entertainment boulevard with connected offices, and direct access to the Museum of the Future and Dubai Metro. Since opening in 2000, it has become known for its exceptional service, striking architecture, prime location and signature Arabian hospitality.
About the Job
An exciting opportunity has arisen for a Senior Executive to join the Reservations team in Jumeirah Emirates Tower.
The main duties and responsibilities of this role include:
About You
The ideal candidate for this position will have the following experience and qualifications:
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:
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Senior Executive
Jumeirah- United Arab Emirates
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Senior Executive
Jumeirah- United Arab Emirates
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Senior Executive
Apparel Group- United Arab Emirates
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Senior Executive
Landmark Group- United Arab Emirates
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Senior Executive
Dubai World Trade Centre- United Arab Emirates
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Senior Executive
Jumeirah- United Arab Emirates
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Senior Executive
Jumeirah- United Arab Emirates
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Senior Executive
Al Ghurair- United Arab Emirates
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Senior Executive
Dubai World Trade Centre- United Arab Emirates
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Senior Executive
Dubai World Trade Centre- United Arab Emirates
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Senior Executive
Dubai World Trade Centre- United Arab Emirates
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Senior Executive
Dubai World Trade Centre- United Arab Emirates
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Senior Executive Assistant
Jumeirah- United Arab Emirates
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Senior Account Executive
Only for registered members United Arab Emirates
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Senior Performance Executive
Stagwell Global- United Arab Emirates
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Senior Accounts Executive
Only for registered members UAE
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Senior Sales Executive
Only for registered members United Arab Emirates
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PR Senior Account Executive
Burson- United Arab Emirates
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Senior Guest Services Executive
Jumeirah- United Arab Emirates
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Restaurant Operations Senior Executive
Jumeirah- United Arab Emirates