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    Concierge - Dubai, United Arab Emirates - Chalhoub Group

    Chalhoub Group
    Chalhoub Group Dubai, United Arab Emirates

    1 week ago

    Chalhoub Group background
    Description

    To keep the innovation journeygoing, the Group has set up "The Greenhouse",which is not just an innovation hub, but also an incubator spaceand accelerator for start-ups and small businesses in the regionand internationally. This is just one of the several initiativestaken by the Group to reinvent itself, catalysed by forwardthinking and future-proofing. The Group has also been embeddingsustainability at the core of its business strategy with a clearcommitment towards people, partners and the planet, and by being amember of the United Nations Global Compact Community and signatoryof the Women's EmpowermentPrinciples.

    What You'llBe Doing

    Our Concierge isresponsible for providing luxury service to customers bycoordinating and facilitating the collection and delivery of thecustomers' selected items with the salesteam

    Key Responsibilities

    • Provide support to sales staff withvarious tasks where necessary
    • Regularly keepingsales staff appraised on status of customer purchases andpackages
    • Effectively and efficiently supportoperations flow with sales team and cashiers for transfer ofcustomer merchandise from counter to customers' desiredmode of transport/delivery
    • Welcome and greetcustomers' professionally, exuding that luxuryexperience, guiding them to their desiredlocation
    • Assist customers in offering acomplete concierge service including; attentive and warm approach,delivery and collections of goods purchased, carrying of goods torequired modes of transport, including main point of contact foroutsourced delivery companies
    • Ensure servicesprovided are in line with SOP
    • Communicate withcustomers to ensure their satisfactory customer shoppingexperience
    • Provide first line of service forcustomer service calls and complaints and efficiently identify thequery or problem and connect the client with the appropriate memberof staff to solve it
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