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    Call Center Customer Service - Sharjah, United Arab Emirates - SUNRISE Search and Support Inc.

    SUNRISE Search and Support Inc.
    SUNRISE Search and Support Inc. Sharjah, United Arab Emirates

    4 weeks ago

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    Description
    1. Customer Assistance: Handle incoming calls from customers, addressing inquiries, resolving issues, and providing information about our products/services.
    2. Problem Resolution: Identify and escalate priority issues, ensuring prompt resolution and customer satisfaction.
    3. Maintain Records: Accurately document customer interactions and transactions in the CRM (Customer Relationship Management) system.
    4. Product Knowledge: Develop a comprehensive understanding of company products/services to effectively assist customers.
    5. Adherence to Procedures: Follow established procedures and guidelines to deliver consistent and high-quality service.
    6. Upselling and Promotion: Identify opportunities to upsell products or services, contributing to revenue generation.


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