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    Guest Relations Officer - Dubai, United Arab Emirates - SOFITEL

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    Description
    • Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
    • Take initiative to add a personalized experience.
    • Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.
    • Check and convey message to guests.
    • Review arrival lists to welcome guests.
    • Help prepare welcome folders with collateral (e.g room service menus).
    • Provide information about amenities and promote services.


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