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    Front Desk Agent - Dubai, United Arab Emirates - Juma Al Majid Holding Group L.L.C

    Juma Al Majid Holding Group L.L.C
    Juma Al Majid Holding Group L.L.C Dubai, United Arab Emirates

    5 days ago

    Default job background
    Description
    • Receives guests in a friendly and efficient manner. Up sells rooms to optimise revenue and achieve a high average room rate.
    • Checks the daily arrival list / Departure list.
    • Follows-up and verifies arrivals by updating registration cards in regard to spelling of guest's name, address and method of payment.
    • Allocates rooms and issues appropriate keys.
    • Welcomes customers to the hotel.
    • Meets and responds to customer requests for information about the hotel and its surroundings.
    • Arranges for special services requested by the customer.
    • Stays current with developments in the hotel by reviewing the communication logbook each shift, updates logbook for next shift.
    • Arranges fulfilment of customer services by working with Operators, Bell Staff, Maintenance, Housekeeping, Reservations.
    • Follow up and ensure backups for complimentary & upgrade rooms are in place.
    • Handles incoming guest room reservations after office hours.
    • The Front Office agent is aware, always, of current room status and room availability.
    • The Front Office agent is fully aware of Jood Hotel Apartments service concepts.
    • The Front Office agent is fully aware of, and knows how to handle, all current and future hotel promotions.
    • Utilises yield management to maximise room revenue.
    • Minimises loss of revenue by adhering to all established credit procedures.
    • Ensures all guests establish credit upon check-in.
    • Monitors customer accounts to ensure adherence to hotel credit limits by completing high balance reports and verifies accuracy of registration information.
    • Improves timeliness of cash flow by adhering to established credit and inventory control procedures.
    • Receives proper approval codes for credit card paying customers.
    • Identifies and records special billing instructions and notifies accounting and Front Office Manager.
    • Communicates effectively with guests, colleagues, and supervisors.
    • Demonstrates teamwork by co-operating and assisting colleagues as needed.
    • Handles difficult situations in a professional manner.
    • Keeps effective guest key control.
    • Ensures that guest mail and messages are delivered promptly.
    • Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel's guests.
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