SERVICE CENTER MANAGER ABU DHABI AND IVORY COAST - Abu Dhabi, United Arab Emirates - Talent Pal

Description

REF: JOHNCRANEEMEA DIVISION: John Crane JOB FUNCTION: After SalesService Repair

Job Description

We are seeking a highly skilled and experienced ServiceOperations Manager to oversee our production operations in AbuDhabi and Ivory Coast. The successful candidate will be responsiblefor managing the daytoday service operations activities optimizingprocesses ensuring quality standards and driving continuousimprovement initiatives. The Service Ops Manager will play apivotal role in achieving production targets maintaining a safework environment and fostering a culture of efficiency andcollaboration within the service team.

Duties &Responsibilities

• Plan organize andcoordinate manufacturing activities to meet production targets anddeadlines.
• Implement and monitor productionschedules ensuring optimal resource utilization.
• Drive efficiency improvements and cost reductioninitiatives in the service center.
• Establishand maintain quality standards for products ensuring compliancewith industry regulations and company policies.
• Implement quality control measures to identify andrectify defects minimizing production errors.
• Lead and motivate the service team fostering a culture ofaccountability teamwork and continuous improvement.
• Conduct regular performance evaluations and providecoaching and training as needed.
• Identifyopportunities for process improvement and implement lean and sixsigma principles to enhance efficiency.
• Collaborate with crossfunctional teams to implement bestpractices and drive operational excellence.
• Ensure compliance with safety regulations and promote asafe working environment.
• Implement andenforce safety protocols and procedures to minimize workplaceaccidents.
• Oversee inventory levels monitorstock accuracy and implement inventory control measures.
• Collaborate with the supply chain team to optimizematerials and ensure timely availability.
• Assist in the development of Operations budgets ensuringcosteffectiveness and resource optimization.
• Liaise with other departments providing regular updateson production status challenges and opportunities.
• Collaborate with peers in other regions to work in commongoals.
• Collaborate with senior management toalign with service strategies with overall businessgoals.

Diversity & Inclusion

We believe that different perspectives and backgrounds arewhat make a company flourish. All qualified applicants will receiveequal consideration for employment regardless of race colorreligion sex sexual orientation gender identity national origineconomic status disability age or any other legally protectedcharacteristics. We are proud to be an inclusive company withvalues grounded in equality and ethics where we celebrate supportand embrace diversity.

TheIndividual

• Minimum of 7 yearsexperience in a similar role.
• Any engineeringdegree in the relevant field of education Mechanical engineerspreferred.
• Extensive knowledge in rotatingequipment and ability to carry out Failure and Root Causeanalyses.
• Experience of working in amultinational and multicultural environment in a managerialposition.
• Experience in service industrypreferred.
• Proven track record in projectexecution and people management
• Soundknowledge on all John Crane products
• StrongCommercial and Technical Skills
• Excellentcommunication and presentation skills

Key accountabilities:

• Service activities in the assigned region
• Assigned KPIs
• TeamLeadership
• Process Optimization
• Safety and Compliance
• InventoryManagement
• Budget Management
• Communication
• Customersatisfaction
• Quality Assurance

About Smiths

At Smiths we applyleadingedge technology to design manufacture and delivermarketleading innovative solutions that meet our customers evolvingneeds and touch the lives of millions of people every day. We are aFTSE100 global business of around 14600 colleagues based in 50countries. Our solutions have a real impact on lives across theplanet enabling industry improving healthcare enhancing securityadvancing connectivity and supporting new homes. Our products andservices are often critical to our customer s operations while ourproprietary technology and high service levels help createcompetitive advantage. We welcome colleagues with a curious mindwho are happy with responsibility enjoy a challenge and areattracted by the idea of working at a business with a 170 yearhistory of innovation and five global divisions all experts intheir field.

About John Crane

JohnCrane is a global leader in rotating equipment solutions supplyingengineered technologies and services to process industries. Thecompany designs and manufactures a variety of products includingmechanical seals and systems couplings filtration systems anddigital diagnostics technologies. John Crane customer service isaccessed through a global network of more than 200 sales andservice facilities in over 50 countries. Global reported revenuefor fiscal year 2021 was in excess of $1 billion USD. John Crane ispart of Smiths Group a global leader in applying advancedtechnologies for markets in threat and contraband detection energymedical devices communications and engineered components. This job has beensourced from an external job board.
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