- Immediate/Planned approach depending on the urgency & need
- The technical & business knowledge of the role-holder needs to be proficient with the tools & applications that they would require.
- Product Complaint protocols and processes needs to be strictly followed to avoid any organization & country norms.
- All permissions need prior access request approvals from IKEA and Al-Futtaim group.
- To maintain Product Complaint protocols and processes
- All problems faced by the role-holder are concrete and occur regularly
- Often the role-holder is provided with guidelines, routines or procedures to solve most of the problems encountered.
- Problems are addressed using methods learned previously and are often overcome by direct or error
- Leading strategic projects in a complex, global and multicultural environment and can make complex topics actionable, understood and supported.
- The role-holder is required to be watchful of minor changes or variations in processes in which they are involved and to make suggestions for improvement to their line manager.
- The role-holder is rarely required to initiate process or procedural change themselves.
- Where collaboration is required, it is with other front-line colleagues often in the same location and often in proximity.
- Collaboration is mainly for the purpose of coordinating input
- Previous sales experience.
- Excellent communication skills, especially persuasion, to clearly convey the benefits of a product to potential customers
- Active selling and support customers with product expertise, through digital channels.
- Customer service skills to listen to the concerns of a customer and be able to address their needs
- Tech Savvy to be able to get a grip of all the digital tools and use it on a fast and efficient way
- Confidence and strong self-assuredness to succeed in cold-calling customers and making a sale
- A strong understanding of the products and services
- Patience when handling tough cases
- Experience with help desk software and remote support tools
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UAEN Retail Sales Representative - Dubai, United Arab Emirates - Al-Futtaim Health
Description
Timespans Of Decision
Resource Complexity
Problem Solving
Discretionary Authority
Internal & External Collaboration
Required Skills
Required Skills to be successful
Role
What equips you for the role