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    UAEN Retail Sales Representative - Dubai, United Arab Emirates - Al-Futtaim Health

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    Description

    Timespans Of Decision

    • Immediate/Planned approach depending on the urgency & need

    Resource Complexity

    • The technical & business knowledge of the role-holder needs to be proficient with the tools & applications that they would require.
    • Product Complaint protocols and processes needs to be strictly followed to avoid any organization & country norms.
    • All permissions need prior access request approvals from IKEA and Al-Futtaim group.

    Problem Solving

    • To maintain Product Complaint protocols and processes
    • All problems faced by the role-holder are concrete and occur regularly
    • Often the role-holder is provided with guidelines, routines or procedures to solve most of the problems encountered.
    • Problems are addressed using methods learned previously and are often overcome by direct or error

    Discretionary Authority

    • Leading strategic projects in a complex, global and multicultural environment and can make complex topics actionable, understood and supported.
    • The role-holder is required to be watchful of minor changes or variations in processes in which they are involved and to make suggestions for improvement to their line manager.

    Internal & External Collaboration

    • The role-holder is rarely required to initiate process or procedural change themselves.
    • Where collaboration is required, it is with other front-line colleagues often in the same location and often in proximity.
    • Collaboration is mainly for the purpose of coordinating input

    Required Skills

    Required Skills to be successful

    • Previous sales experience.
    • Excellent communication skills, especially persuasion, to clearly convey the benefits of a product to potential customers
    • Active selling and support customers with product expertise, through digital channels.
    • Customer service skills to listen to the concerns of a customer and be able to address their needs
    • Tech Savvy to be able to get a grip of all the digital tools and use it on a fast and efficient way

    Role

    What equips you for the role

    • Confidence and strong self-assuredness to succeed in cold-calling customers and making a sale
    • A strong understanding of the products and services
    • Patience when handling tough cases
    • Experience with help desk software and remote support tools


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