Florist Sales Person - Abu Dhabi, United Arab Emirates - CHOICE FLOWERS .LLC

CHOICE FLOWERS .LLC Abu Dhabi, United Arab Emirates

4 days ago

Description

1. Customer Satisfaction and Service Excellence

Objective: Deliver outstanding customer service to ensure high levels of customer satisfaction.
Measures: Customer feedback scores repeat customer rate resolution of complaints and customer service awards or recognitions.

2. Sales Performance

Objective: Achieve or exceed sales targets through effective sales techniques and customer engagement.
Measures: Total sales revenue sales growth percentage achievement of individual sales targets and upselling/crossselling rates.

3. Floral Design and Creativity

Objective: Create visually appealing and highquality floral arrangements that meet or exceed customer expectations.
Measures: Customer satisfaction with custom orders feedback on creativity and design and adherence to floral design trends and standards.

4. Product Knowledge and Expertise

Objective: Maintain a high level of knowledge about flowers plants and related products to provide expert advice and recommendations to customers.
Measures: Accuracy and comprehensiveness of information provided to customers participation in training sessions and certifications or recognitions received.

5. Inventory Management

Objective: Efficiently manage inventory to ensure availability of fresh flowers and supplies while minimizing waste.
Measures: Inventory turnover rates levels of stockouts or overstock situations and wastage rates.

6. Order Fulfillment and Delivery

Objective: Ensure accurate and timely fulfillment of orders including preparation packaging and delivery.
Measures: Ontime delivery rate accuracy of order fulfillment and customer feedback on delivery service.

7. Marketing and Promotion Efforts

Objective: Actively participate in marketing and promotional activities to attract new customers and retain existing ones.
Measures: Engagement rates for promotional activities contribution to social media presence and participation in community events or partnerships.

8. Teamwork and Collaboration

Objective: Collaborate effectively with team members to ensure a cohesive and productive work environment.
Measures: Peer feedback participation in team meetings and projects and demonstration of positive teamwork behaviors.

RequirementsCustomer Service and Sales

Greeting Customers: Providing a warm welcome to customers entering the shop.
Understanding Needs: Listening to and understanding the customers needs for specific occasions or purposes.
Providing Advice and Recommendations: Offering expert advice on flower selection arrangement styles and care tips based on the customers needs and budget.
Handling Orders: Taking detailed orders for custom arrangements including preferences for specific flowers colors and budget.
Sales Transactions: Completing sales transactions processing payments and arranging for deliveries or pickups.

Floral Design and Arrangement

Creating Arrangements: Designing and preparing floral arrangements according to customer orders or for general sale including bouquets wreaths and special occasion arrangements.
Customizing Orders: Tailoring floral designs to meet specific customer requests themes or events.
Displaying Merchandise: Setting up attractive displays of flowers and plants within the store to entice customers.

Inventory and Supply Management

Ordering Supplies: Managing inventory levels and ordering flowers plants and florist supplies as needed.
Receiving Deliveries: Checking and processing incoming shipments of flowers and supplies ensuring quality and quantity.
Flower Care: Ensuring all flowers and plants are properly cared for including cutting stems watering and maintaining appropriate storage conditions to maximize freshness and lifespan.

Administrative Tasks

Maintaining Records: Keeping accurate records of sales orders and inventory levels.
Scheduling Deliveries: Organizing delivery schedules for orders to ensure timely and accurate delivery to customers.
Handling Complaints: Addressing and resolving any customer complaints or issues related to orders or service.

Marketing and Promotion

Promoting Products: Engaging in marketing efforts to promote the flower shop s products and services which may include social media promotion email marketing or participating in local events.
Building Customer Relationships: Encouraging repeat business by developing positive relationships with customers offering excellent service and following up on satisfaction.

Continuous Learning and Adaptation

Staying Informed: Keeping up with trends in floral design new flower varieties and industry best practices.
Adapting to Seasons and Holidays: Preparing for seasonal fluctuations and holiday demands with appropriate stock and design offerings.

Customer Service and Sales Greeting Customers: Providing a warm welcome to customers entering the shop. Understanding Needs: Listening to and understanding the customers\' needs for specific occasions or purposes. Providing Advice and Recommendations: Offering expert advice on flower selection, arrangement styles, and care tips based on the customer\'s needs and budget. Handling Orders: Taking detailed orders for custom arrangements, including preferences for specific flowers, colors, and budget. Sales Transactions: Completing sales transactions, processing payments, and arranging for deliveries or pickups. Floral Design and Arrangement Creating Arrangements: Designing and preparing floral arrangements according to customer orders or for general sale, including bouquets, wreaths, and special occasion arrangements. Customizing Orders: Tailoring floral designs to meet specific customer requests, themes, or events. Displaying Merchandise: Setting up attractive displays of flowers and plants within the store to entice customers. Inventory and Supply Management Ordering Supplies: Managing inventory levels and ordering flowers, plants, and florist supplies as needed. Receiving Deliveries: Checking and processing incoming shipments of flowers and supplies, ensuring quality and quantity. Flower Care: Ensuring all flowers and plants are properly cared for, including cutting stems, watering, and maintaining appropriate storage conditions to maximize freshness and lifespan. Administrative Tasks Maintaining Records: Keeping accurate records of sales, orders, and inventory levels. Scheduling Deliveries: Organizing delivery schedules for orders to ensure timely and accurate delivery to customers. Handling Complaints: Addressing and resolving any customer complaints or issues related to orders or service. Marketing and Promotion Promoting Products: Engaging in marketing efforts to promote the flower shop s products and services, which may include social media promotion, email marketing, or participating in local events. Building Customer Relationships: Encouraging repeat business by developing positive relationships with customers, offering excellent service, and following up on satisfaction. Continuous Learning and Adaptation Staying Informed: Keeping up with trends in floral design, new flower varieties, and industry best practices. Adapting to Seasons and Holidays: Preparing for seasonal fluctuations and holiday demands with appropriate stock and design offerings.

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