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Abu Dhabi

    Food Beverage Hostess - Abu Dhabi, United Arab Emirates - Anantara Hotels, Resorts and Spas

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    Description
    • To work as a team with colleagues, to ensure timely service and a smooth running operation.
    • To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
    • To perform every guest interaction in a friendly and welcoming manner
    • To maintain professional telephone etiquette and a perfect understanding of reservation's policies and procedures.
    • To be completely familiar with the services offered in the restaurant and throughout the hotel.
    • To greet and seat guests in the restaurant in a warm and friendly manner, and set the tone of welcoming hospitality that will continue during the entire guest experience.
    • To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.
    • To check each table to ensure that it is clean and fully set up before any guests are seated at the table.
    • To check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers, but try to take care of the problem at once.
    • Pitch in and help in service whenever the need arises
    • Work in a Cashier function and closing tables.

    Qualifications

    • High School diploma
    • Previous experience in same position for at least 1 year.
    • Luxury hotel experience is a must
    • Passion for excellent service
    • Excellent team player and great communication skills


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