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    Front Desk Agent - Dubai, United Arab Emirates - Juma Al Majid Holding Group L.L.C

    Juma Al Majid Holding Group L.L.C
    Juma Al Majid Holding Group L.L.C Dubai, United Arab Emirates

    1 week ago

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    Description
    • Receives guests in a friendly andefficient manner. Up sells rooms to optimise revenue and achieve ahigh average room rate.
    • Checks the dailyarrival list / Departure list.
    • Follows-up andverifies arrivals by updating registration cards in regard tospelling of guest's name, address and method ofpayment.
    • Allocates rooms and issues appropriatekeys.
    • Welcomes customers to thehotel.
    • Meets and responds to customer requestsfor information about the hotel and itssurroundings.
    • Arranges for special servicesrequested by the customer.
    • Stays current withdevelopments in the hotel by reviewing the communication logbookeach shift, updates logbook for nextshift.
    • Arranges fulfilment of customer servicesby working with Operators, Bell Staff, Maintenance, Housekeeping,Reservations.
    • Follow up and ensure backups forcomplimentary & upgrade rooms are inplace.
    • Handles incoming guest room reservationsafter office hours.
    • The Front Office agent isaware, always, of current room status and roomavailability.
    • The Front Office agent is fullyaware of Jood Hotel Apartments serviceconcepts.
    • The Front Office agent is fully awareof, and knows how to handle, all current and future hotelpromotions.
    • Utilises yield management tomaximise room revenue.
    • Minimises loss ofrevenue by adhering to all established creditprocedures.
    • Ensures all guests establish creditupon check-in.
    • Monitors customer accounts toensure adherence to hotel credit limits by completing high balancereports and verifies accuracy of registrationinformation.
    • Improves timeliness of cash flowby adhering to established credit and inventory controlprocedures.
    • Receives proper approval codes forcredit card paying customers.
    • Identifies andrecords special billing instructions and notifies accounting andFront Office Manager.
    • Communicates effectivelywith guests, colleagues, andsupervisors.
    • Demonstrates teamwork byco-operating and assisting colleagues asneeded.
    • Handles difficult situations in aprofessional manner.
    • Keeps effective guest keycontrol.
    • Ensures that guest mail and messagesare delivered promptly.
    • Demonstrates a workingknowledge of all services and facilities of the hotel, andeffectively assists the hotel'sguests.
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