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Abu Dhabi

    Groups Events Coordinator - Abu Dhabi, United Arab Emirates - Novotel Hotels

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    Description
    • Ensures that all the teamresponses to enquiries for potential bookings, made via telephone,internet
    • Supervises the work of thereservations team
    • Helps meet thedepartment's quantitative and qualitativetargets
    • Implements brand and Group projects andidentity features (all the keys to the city, service certification,ALL, etc.)
    • Make sure to provide an excellentintroduction to the Hotel and its services with regards to theinformation given about the hotel and surroundingarea
    • Ensures that administrative proceduresnever take priority over guest relations
    • Takesinto account and anticipates guests'needs
    • Deals swiftly, efficiently andsensitively to guest complaints that cannot be settled directly byteam members and follows through
    • Conveys thebrand and hotel image through his/her irreproachableattitude

    Qualifications

    • Guest oriented and serviceminded
    • Sales acumen
    • Goodlistening and communication skills
    • Selfconfidence
    • Excellentpresentation
    • Ability to work underpressure
    • Responsiveness
    • Anatural team leader

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