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Sharjah

    Front Office Supervisor - Sharjah, United Arab Emirates - HILTON

    HILTON
    HILTON Sharjah, United Arab Emirates

    2 weeks ago

    Hilton background
    Description

    As Front Office Supervisor , you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

    • Supervise the efficient operations of reception including check in/out procedures
    • Support team members in handling guest requests and enquires to ensure a positive outcome is achieved
    • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
    • Demonstrate a high level of customer service at all times
    • Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
    • Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
    • Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
    • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
    • Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
    • Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
    • Act in accordance with fire, health and safety regulations and follow the correct procedures when required
    • Act in accordance with policies and procedures when working with front of house equipment and property management systems
    • Follow and adhere to company brand standards
    • Assist other departments wherever necessary and maintain good working relationships with Team Members
    • Work with your Manager to identify a specific project to complete during your internship placement
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