- Translate business requirementsinto CRM business solutions leverage CRM workflow technology toautomate business processes Interpreting data analysing resultsusing statistical techniques
- CRM Configuration:Configure and customize Microsoft Dynamics CRM to meet the needs ofthe business including designing and implementing workflows formsentities and views.
- Data Management: Ensuredata integrity by defining data migration and integrationstrategies data cleansing and data validation rules within the CRMsystem.
- System Testing: Develop and executetest plans to validate CRM system changes including user acceptancetesting (UAT) and address any issues that arise duringtesting.
- Training and Support: Provide trainingand support to endusers and stakeholders on CRM functionalitiesensuring proper adoption of thesystem.
- Documentation: Maintain comprehensivedocumentation of CRM configurations processes andprocedures.
- Reporting and Analytics: Create andmaintain reports and dashboards to provide valuable insights intobusiness performance and customerinteractions.
- Continuous Improvement: Stayupdated on the latest CRM trends best practices and MicrosoftDynamics updates to identify opportunities for systemimprovement.
- Develop communication planstraining materials and workshops to educate stakeholders andpromote buyin for proposedchanges.
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Business Analyst
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Iconic IT Abu Dhabi, United Arab Emirates1. Develop a detailed project plan to monitor and track projects progress. · 2. Lead conversations with key stakeholders to elicit and gather business requirements. · 3. Collaborate with clients to prioritize business requirements, analyze and translate them into functional/opera ...
business analyst - Abu Dhabi, United Arab Emirates - Duncan & Ross
Description
Vertical:Technology
Remote Work :
No