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Dubai

    Housekeeping Supervisor - Dubai, United Arab Emirates - IHG - INTERCONTINENTAL HOTELS GROUP

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    Description
    • Supervise and manage the day-to-day operations of the housekeeping department in a hotel, ensuring cleanliness and maintenance of guest rooms and public areas.
    • Assign tasks and responsibilities to housekeeping staff, ensuring efficient and timely completion of duties.
    • Inspect guest rooms and public areas to ensure cleanliness, tidiness, and adherence to established standards.
    • Train and mentor housekeeping staff, providing guidance on cleaning techniques, safety procedures, and customer service.
    • Coordinate with other departments, such as front office and maintenance, to ensure smooth operations and guest satisfaction.
    • Manage inventory of housekeeping supplies and equipment, ensuring adequate stock and proper maintenance.
    • Handle guest complaints or requests related to housekeeping, resolving issues promptly and ensuring guest satisfaction.
    • Maintain records and prepare reports on housekeeping operations, including room occupancy, staff productivity, and maintenance needs.
    • Stay updated on industry trends and best practices in housekeeping to continually improve efficiency and quality.


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