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    Laundry Valet - Dubai, United Arab Emirates - the first group dubai

    the first group dubai
    the first group dubai Dubai, United Arab Emirates

    Found in: DrJobEN AE A2 - 4 hours ago

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    Description

    The Laundry Valet plays a crucial role in providing efficient and high-quality laundry services to our guests. This position requires excellent customer service skills, strong attention to detail, and the ability to handle guest requests and inquiries promptly and professionally.

    • Greet guests in a friendly and professional manner, providing exceptional customer service.
    • Receive and accurately record guest laundry requests, ensuring all necessary details are documented.
    • Inspect garments for stains, damages, and special care instructions.
    • Sort and separate laundry items by color, fabric type, and care requirements.
    • Load and unload laundry machines, following safety procedures and manufacturer guidelines.
    • Operate laundry machinery and equipment, ensuring proper settings for different fabrics and garments.
    • Monitor the progress of laundry cycles, making adjustments as needed to ensure optimal cleaning and drying results.
    • Remove garments promptly from machines, checking for cleanliness and dryness.
    • Properly fold, hang, and package clean laundry items for delivery or pick-up.
    • Deliver guest laundry orders to designated rooms or areas in a timely and accurate manner.
    • Handle guest inquiries, concerns, and special requests related to laundry services promptly and professionally.
    • Collaborate with the laundry department team to ensure efficient workflow and timely completion of tasks.
    • Maintain cleanliness and organization in the laundry area and storage rooms.
    • Adhere to hotel policies and procedures, including safety and security protocols.
    • Report any equipment malfunctions or maintenance issues to the appropriate department for prompt resolution.
    • Assist in other laundry department tasks, such as sorting and organizing linens or other special projects as assigned.
    • Strong customer service and communication skills.
    • Excellent attention to detail and organizational abilities.
    • Ability to handle guest requests and inquiries in a professional and friendly manner.
    • Ability to work effectively under pressure and meet deadlines.
    • Physical stamina and the ability to stand, walk, and lift heavy loads.
    • Flexibility to work shifts, including weekends and holidays.
    • Basic knowledge of laundry machinery and equipment operation.
    • Knowledge of safety and sanitation regulations and practices.
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