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    Relationship Associate Officer - Abu Dhabi, United Arab Emirates - Tanfeeth Dubai

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    Description
    • Answer all customer contacts professionally and accurately in line with the latest guidance.
    • Identify the needs of the customer through effective listening/questioning helping them achieve their best outcome.
    • Respond to queries politely and educate customers with regards to banking products and services.
    • Be a role model for the banks digital service promoting usage at every opportunity.
    • Use available support tools to problem solve and resolve queries remove the barriers.
    • Educate customers and resolve customer Internet Banking inquiries and general complaints
    • Complete accurate system notes and updates
    • When unable to resolve at first touch route accurate service requests to appropriate departments
    • Provide precise and accurate information to customers challenging processes where appropriate.
    • Follow up with customer calls where necessary
    • Be a multi-tasker able to move positively between workloads when required
    • Adhere to standard work procedures while handling customer calls
    • Comply to information security and data privacy policies.


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