Reservations Agent - dubai - SUSHISAMBA Dubai

    SUSHISAMBA Dubai
    SUSHISAMBA Dubai dubai

    3 minutes ago

    Description
    Founded in 2011, Sunset Hospitality Group (SHG) is a global leader in creating and managing unique hospitality experiences. Operating in 26 countries with 91 venues, SHG delivers high-quality services across resorts, beach clubs, restaurants, and nightlife venues. Notable concepts in its portfolio include METT Hotels & Resorts, Azure Beach, Ammos, Dream, SUSHISAMBA, and more. SUSHISAMBA is a vibrant fusion of Japanese, Brazilian, and Peruvian cultures — a culinary journey like no other.
    About the RoleWe are currently looking for a Reservations Agent to join our team at SUSHISAMBA.

    The Reservations Agent will effectively and efficiently manage guest inquiries and customer requests, while maximizing revenue opportunities through accurate and professional handling of reservations.

    ResponsibilitiesReceive, record, and maintain dining reservations accurately in the system.
    Maintain thorough knowledge of the menu, events, and special offerings.
    Coordinate waiting lists and communicate updates to the Guest Relations Manager.
    Answer all calls promptly and professionally, ensuring a positive guest experience.
    Maintain a clean, organized, and professional reservation area.
    Adhere to grooming standards and personal hygiene at all times.
    Support Hosts and Hostesses as required during service.
    Coordinate event-related reservations in close collaboration with the Sales & Marketing Manager.
    Ensure all guests receive courteous, professional, and high-standard service that exceeds expectations.
    Handle guest concerns and complaints promptly and professionally.
    Attend departmental briefings and contribute to open and effective team communication.
    Perform other duties related to this role as assigned.
    QualificationsMinimum of 2 years' experience in a similar role within the hospitality industry, preferably in a fine dining concept.

    Required SkillsGood command of the English language, including grammar, spelling, and composition; proficiency in Arabic will be an added advantage.

    Strong communication and interpersonal skills.


    Basic computer skills:
    prior experience with restaurant systems is an advantage.
    Customer-oriented with a positive attitude and welcoming demeanor.
    Strong active listening skills, with the ability to understand guest needs and respond appropriately.
    Friendly, professional, and approachable personality.
    Cooperative and supportive team player.
    Ability and willingness to perform effectively under pressure.
    High energy level and positive mindset.
    Willingness to go the extra mile to meet and exceed guest expectations.
    Strong passion for customer service and hospitality.
    #J-18808-Ljbffr

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