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Abu Dhabi

    Customer Service Executive - Abu Dhabi, United Arab Emirates - ARAMEX

    ARAMEX
    ARAMEX Abu Dhabi, United Arab Emirates

    Found in: DrJobEN AE A2 - 1 day ago

    Default job background
    Description
    • Identify the correct type and number of required equipment
    • Provide Freight solution to the customer
    • Develop relation with the customer
    • Handle freight enquiries, quotations and coordination with local and international clients
    • Provide support for the sales, to quote client and Follow on business awarded and lost business
    • P&L monitoring and Job invoicing
    • Support client for any claim, payment issues or pending shipment
    • Manage shipment from origin to destination to ensure customers' satisfaction
    • Coordinate with multiple stakeholders internally
    • Negotiate rates with carriers, agents, offices and service providers
    • Achieve the overall freight numbers for the customers assigned
    • Report any failure to the line manager and ensure client is updated on time manner
    • Capability to handle freight forwarding operations & customer service independently without supervision
    • Maintaining daily and regular reports
    • Ensure improvement in On time delivery performance of the tradelanes serviced by Aramex
    • Ensure Cargowise adoption & milestone status update integrity is 100%
    • Monitor & manage liner relations on a station level for a better buying power and lead negotiation of Adhoc or contracted rates to provide more competitive rates to customers
    • Coordinate with regional pricing desk for RFQs, projects & tenders whenever required

    Job Requirement:


    • Bachelor's degree in business or any other field


    • 3-4 years of relevant working experience in the Air, Sea & Land Freight Forwarding & logistic industry


    • Knowledge about GCC tradelanes & land freight solutions, equipment type


    • Experience in Customer service and handling Key business client, airline & rate negotiation


    • Cargowise experience preferred


    • Excellent MS office skills: Word, Excel and Power Point


    • Good commands in professional emails writing


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