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- To screen calls; manage calendars; make travel, meeting and event arrangements.
- To type correspondence and ensure accuracy of grammar, composition and format.
- To handle incoming & outgoing calls according to hotel standards.
- To clear IN/OUT trays and mailbox for Hotel Manager and distribute to concerned.
- To ensures proper requisitioning and control of office supplies; follow-up on delivery of material & documents.
- To ensure all correspondence, faxes, messages, e-mails are responded in timely manner/disseminated accordingly.
- To translate documents from Turkish to English and English to Turkish when required.
- To prepare reports when required.
- To maintain document signature processes.
- To handle and follow up on assignments as assigned by superiors (incl. annual leaves, payroll, standard operating procedures, JDP, LQA, guest complaints, invoice monitoring, purchasing, etc.).
- To handle appointments concerning the management team; keeping track of their schedule and engagements.
- To assist in resolving any administrative problems.
- To assume duties assigned by the General Manager, Hotel Manager and Executive Committee members, when required.
- To ensure all arrangements are made prior to meetings (booking of meeting rooms, set ups, meeting materials).
- To co-ordinate with colleagues and representatives of other departments to ensure an efficient flow of communication.
- To take minutes during meetings as required; ensure to distribute minutes to all attendees/concerned.