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    Front Desk Agent Russian Speaker - Dubai, United Arab Emirates - fairmont hotel dubai

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    Description
    • Execute the daily functions ofarrival and departure for guests in a manner keeping with theFairmont Service Promise and theguests.
    • Adheres to and executes all job taskchecklist points.
    • Perform registration processby obtaining data from guest and by observing the establishedguidelines.
    • Review all Group Resumes, VIPreports, daily business reports.
    • Maintain highstandards of personal appearance and grooming, which includewearing the proper uniform and nametag whileworking.
    • Comply at all times with Accorstandards and regulations to encourage safe and efficient hoteloperations which include but are not limited to Front Officepolicies and Accounting policies.
    • Cash handlingand credit processing as required, to include Gift Cardredemption.
    • To support the Concierge orTelephone Operator as required.
    • Resolve guestcomplaints or otherwise follow up withmanager.
    • Review room queue and work withHousekeeping to expedite turnover.
    • Reach out toguests to communicate room is ready and coordinate luggage deliverywith Guest Services if luggage has beenstored.
    • Handle Due-Out and Discrepancy updatingin communication with the HousekeepingDepartment.
    • Post applicable charges for latecheck-outs requests

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