- Handle inbound and outbound calls from customers regarding product inquiries, orders, billing issues, and general support.
- Listen actively to customer concerns, empathize with their needs, and provide appropriate solutions or information.
- Accurately enter and update customer information in the system during call interactions.
- Follow call scripts and guidelines to ensure consistent and professional communication with customers.
- Identify and escalate complex or unresolved issues to appropriate departments or supervisors for further resolution.
- Meet or exceed established performance metrics, including call handling time, first call resolution, and customer satisfaction scores.
- Collaborate with team members and departments to share knowledge and best practices for customer service.
- Stay informed about company products, services, policies, and procedures to provide accurate information to customers.
- Maintain confidentiality of customer information and adhere to data protection regulations.
- High school diploma or equivalent.
- Previous experience in customer service, call centre, or related field.
- Excellent communication and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Strong problem-solving and decision-making abilities.
- Basic computer skills and familiarity with call centre technology and software.
- Ability to multitask and prioritize tasks effectively.
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Call Centre Agent
1 week ago
Adecco Dubai, United Arab Emirates**Call Centre Agent - Multiple openings** · Find your next role with Adecco We are currently recruiting for Call Centre Agents for 3 months duration (extendable). The role is based in Dubai, UAE for our client leading eCommerce firm. Kindly read the below requirements before you ...
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GCH HR CONSULTANCY Dubai, United Arab Emirates**Job description** · **Job title: Call Centre Agents (Only contact center agents would be consider for this role*)** · **Arabic, Arabic + French and Hindi** · **Job location: Dubai, UAE** · **Job type: Full time, Permanent** · **Start date: Soon** · **Responsibilities**: · - Ans ...
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3 days ago
Reach Employment Services LLC Dubai, United Arab EmiratesRole - Call Centre Agent · Location - Dubai · Notice - Immediate · Language - Arabic(must),English · Experience - 1+ years · Note - Only immediate profiles will be considered. Should be inside UAE. · Pay: AED2, AED2,500.00 per month ...
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Kerzner International Resorts Dubai, United Arab EmiratesConnectivity Centre Agent · (10498) · At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonde ...
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1 week ago
BIT CULTURE COMMERCIAL BROKERAGE LLC (BRANCH) Dubai, United Arab EmiratesHiring Call Centre Agents to contact potential new clients, giving them updates about the capital market, & making investment accounts for them. · Qualifications: · - Selling skills · - Good communication & customer service skills · - Attention to details · - Confident/ Quick lea ...
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Dubai Limited Investments Dubai, United Arab EmiratesWe are immediately hiring Call Centre Agents with TPA/Insurance experience · Must be able to speak English fluently, Arabic is advantage · Must have experience in TPA Industry · Must have background in Nursing/Pharmacy · Salary-6500 AED/month · **Salary**: AED6, AED6,500.00 per m ...
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Nathan & Nathan Human Resources Dubai, United Arab EmiratesOur client who is a government company in the healthcare sector is looking for a **Contact Centre Agent** for a **1-month** extendable contract** for their team in Dubai. As this is a temporary role, we would prefer someone who has a **Sponsor Visa** and **can join immediately.** ...
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MINOR Hotels Dubai, United Arab EmiratesPlease note that this is not an exhaustive list of everything that needs to be done. Employees at Anantara World Islands always find new ways to look after the business, their guests and associates. Within this, the key responsibilities for this position are: · - Clearly understa ...
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Allianz Partners Dubai, United Arab Emirates**SUMMARY** · The main duty of an Customer Care Unit - Care Centre Officer is to respond to communication inquiries / complaints raised by payers as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded within predetermined time sca ...
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1 week ago
Global Career Heights (GCH) Dubai, United Arab EmiratesGreetings · We are GCH Human Resource currently hiring for one of our reputed leading developers in Dubai Location · **Designation: Customer Service Representative** · **Experience: 1 to 2 years** · **Location: Dubai** · **Salary: 7 to 8K** · **Preferably speak Chinese, Farsi, Ru ...
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3 days ago
Allister Real Estate Dubai, United Arab EmiratesWe are looking for a highly skilled professional with at least 1 year experience in cold calling in Dubai Real Estate or Property Management as Tele Sales. - Familiar with Real Estate and property management.. You should be result oriented, self motivated with excellent communica ...
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4 days ago
Baden BPO Dubai, United Arab EmiratesWe are looking for a dynamic, well-spoken Call Center Agent with excellent communication skills to be responsible for soliciting sales and to manage client inquiries over the telephone. · **Responsibilities**: · - Initiating sales with potential clients over the phone. · - Lead G ...
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1 week ago
Marriott International, Inc Dubai, United Arab Emirates**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Ritz-Carlton Dubai, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** N ...
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Padra Medical Center Dubai, United Arab EmiratesCalling existing and potential customers to persuade them to purchase company products and services. · - Accurately recording details of customers' purchase orders. · - Processing all customer purchases accordingly. · - Generating promising leads for the outside sales team to pur ...
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6 days ago
Hireget Dubai, United Arab Emirates**About us**: · At Hireget, we redefine success in talent solutions. As a premier consulting firm, we specialize in Executive Search, Staff Management, and Training & Development. · **Responsibilities**: · - Handle inbound and outbound calls from customers regarding product inqui ...
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1 week ago
IDP Education Ltd Dubai, United Arab EmiratesAn ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our_ _core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training._ · - We ar ...
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Call Centre Agent
1 week ago
Marriott International, Inc Dubai, United Arab Emirates**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Ritz-Carlton Dubai, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** N ...
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UKR Group Dubai, United Arab Emirates**DESCRIPTION (British National/Good English Accent - Preferred)** · **COMMISSION PAID ALSO** · The consultant must possess a strong understanding of the energy industry, including renewable and traditional energy sources, as well as knowledge of the company's products and servic ...
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3 days ago
BIN SHABIB GROUP Dubai, United Arab EmiratesOur Dubai office urgently need Call center Executive preferably female with UAE experience of 1 year minimum for Group of companies. · Attractive salary + Company Accommodation + medical insurance will be offered. · Must have knowledge of basic computer. Must be able to handle al ...
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Ultimate HR Solutions Dubai, United Arab Emirates**Accountabilities** · - Answer all customer inquiries in a friendly, professional, and efficient way. · - Maintain customer services standards by responding to all contacts promptly, always remaining courteous and professional. · - Provide clear and concise responses to all cust ...
Call Centre Agent - Dubai, United Arab Emirates - Hireget
Description
Requirements: