- Handle inbound and outbound calls from customers regarding product inquiries, orders, billing issues, and general support.
- Listen actively to customer concerns, empathize with their needs, and provide appropriate solutions or information.
- Accurately enter and update customer information in the system during call interactions.
- Follow call scripts and guidelines to ensure consistent and professional communication with customers.
- Identify and escalate complex or unresolved issues to appropriate departments or supervisors for further resolution.
- Meet or exceed established performance metrics, including call handling time, first call resolution, and customer satisfaction scores.
- Collaborate with team members and departments to share knowledge and best practices for customer service.
- Stay informed about company products, services, policies, and procedures to provide accurate information to customers.
- Maintain confidentiality of customer information and adhere to data protection regulations.
- High school diploma or equivalent.
- Previous experience in customer service, call centre, or related field.
- Excellent communication and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Strong problem-solving and decision-making abilities.
- Basic computer skills and familiarity with call centre technology and software.
- Ability to multitask and prioritize tasks effectively.
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Call Centre Agent
4 days ago
Adecco Dubai, United Arab Emirates**Call Centre Agent - Multiple openings** · Find your next role with Adecco We are currently recruiting for Call Centre Agents for 3 months duration (extendable). The role is based in Dubai, UAE for our client leading eCommerce firm. Kindly read the below requirements before you ...
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Call Centre Agent
3 days ago
BIT CULTURE COMMERCIAL BROKERAGE LLC (BRANCH) Dubai, United Arab EmiratesHiring Call Centre Agents to contact potential new clients, giving them updates about the capital market, & making investment accounts for them. · Qualifications: · - Selling skills · - Good communication & customer service skills · - Attention to details · - Confident/ Quick lea ...
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Call Centre Agent
5 days ago
Dubai Limited Investments Dubai, United Arab EmiratesWe are immediately hiring Call Centre Agents with TPA/Insurance experience · Must be able to speak English fluently, Arabic is advantage · Must have experience in TPA Industry · Must have background in Nursing/Pharmacy · Salary-6500 AED/month · **Salary**: AED6, AED6,500.00 per m ...
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Call Centre Agent
1 day ago
Hireget Dubai, United Arab Emirates**About us**: · At Hireget, we redefine success in talent solutions. As a premier consulting firm, we specialize in Executive Search, Staff Management, and Training & Development. · **Responsibilities**: · - Handle inbound and outbound calls from customers regarding product inqui ...
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Call Centre Agent
2 days ago
IDP Education Ltd Dubai, United Arab EmiratesAn ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our_ _core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training._ · - We ar ...
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Call Centre Agent
2 days ago
Marriott International, Inc Dubai, United Arab Emirates**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Ritz-Carlton Dubai, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** N ...
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Call Centre Agent
5 days ago
UKR Group Dubai, United Arab Emirates**DESCRIPTION (British National/Good English Accent - Preferred)** · **COMMISSION PAID ALSO** · The consultant must possess a strong understanding of the energy industry, including renewable and traditional energy sources, as well as knowledge of the company's products and servic ...
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Care Centre Agent
2 days ago
Allianz Partners Dubai, United Arab Emirates**SUMMARY** · The main duty of an Customer Care Unit - Care Centre Officer is to respond to communication inquiries / complaints raised by payers as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded within predetermined time sca ...
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Contact Centre Agent
2 days ago
Global Career Heights (GCH) Dubai, United Arab EmiratesGreetings · We are GCH Human Resource currently hiring for one of our reputed leading developers in Dubai Location · **Designation: Customer Service Representative** · **Experience: 1 to 2 years** · **Location: Dubai** · **Salary: 7 to 8K** · **Preferably speak Chinese, Farsi, Ru ...
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Call Centre Agent
4 days ago
Padra Medical Center Dubai, United Arab EmiratesCalling existing and potential customers to persuade them to purchase company products and services. · - Accurately recording details of customers' purchase orders. · - Processing all customer purchases accordingly. · - Generating promising leads for the outside sales team to pur ...
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Call Centre Agent
2 days ago
Marriott International, Inc Dubai, United Arab Emirates**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Ritz-Carlton Dubai, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** N ...
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Guest Service Centre Agent
3 days ago
MOVENPICK Dubai, United Arab EmiratesCompany Description · "Why work for Accor? · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that d ...
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Salon Call Centre Agent
4 days ago
Beauty Room Salon and Spa Dubai, United Arab Emiratesexperienced call center agent to answer incoming calls · **Salary**: AED2, AED5,673.00 per month ...
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Contact Centre Agent-arabic Speaker
2 days ago
Global Career Heights (GCH) Dubai, United Arab EmiratesAnswering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. · - Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. · - Engagi ...
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Dubai Limited Investment Dubai, United Arab EmiratesImmediately hiring Customer Service Agent with Healthcare/Insurance background. · Must have a bachelor's degree in Nursing/Pharmacy · Salary AED/month · Pay: AED6, AED8,000.00 per month · Ability to commute/relocate: · - Dubai: Reliably commute or planning to relocate before star ...
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Just Fix Facilities Management Services Dubai, United Arab EmiratesAn Orthopaedic Medical Center located in Business Bay is looking for a Call Center Agent or Telesales Officer. · With salary range offer of 5,000 to 6,000 monthly, depends on experience. · An applicant must have experience in UAE as a Call Center Agent or Telesales preferably in ...
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Call Centre Agent
4 days ago
UHRS Sharjah, United Arab Emirates**Job description** · - Management **and** resolve customer complaints; · - Sell products **and** place customer orders in the computer system; · - Identify and escalate issues to supervisors; · - Provide product and service information to customers · **Job Types**: Full-time, Pe ...
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Care Centre Agent
3 days ago
Allianz Partners Dubai, United Arab EmiratesClosely coordinate with payers, providers and members by providing quality actions and resolutions to their concerns and queries. · Proactively handle complaints at the earliest. · Answer inbound emails as well as assist customers who have specific inquiries. · Build customer's i ...
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Care Centre Agent
18 hours ago
Allianz Partners Dubai, United Arab EmiratesClosely coordinate with payers, providers andmembers by providing quality actions and resolutions to theirconcerns and queries. · Proactively handlecomplaints at the earliest. · Answer inboundemails as well as assist customers who have specificinquiries. · Build customer's intere ...
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Connectivity Centre Agent
2 days ago
One&Only Resorts Dubai, United Arab EmiratesSuitable candidate will be reporting directly to the Guest Experience Manager. He/She must be highly qualified and must have at least 1-2 years' experience in a similar role in an upscale luxury hospitality industry or five-star hotels. He/She must have customer service & reserva ...
Call Centre Agent - Dubai, United Arab Emirates - Hireget
Description
Requirements: