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    Call Centre Agent - Dubai, United Arab Emirates - Hireget

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    Description
    • Handle inbound and outbound calls from customers regarding product inquiries, orders, billing issues, and general support.
    • Listen actively to customer concerns, empathize with their needs, and provide appropriate solutions or information.
    • Accurately enter and update customer information in the system during call interactions.
    • Follow call scripts and guidelines to ensure consistent and professional communication with customers.
    • Identify and escalate complex or unresolved issues to appropriate departments or supervisors for further resolution.
    • Meet or exceed established performance metrics, including call handling time, first call resolution, and customer satisfaction scores.
    • Collaborate with team members and departments to share knowledge and best practices for customer service.
    • Stay informed about company products, services, policies, and procedures to provide accurate information to customers.
    • Maintain confidentiality of customer information and adhere to data protection regulations.

    Requirements:

    • High school diploma or equivalent.
    • Previous experience in customer service, call centre, or related field.
    • Excellent communication and interpersonal skills.
    • Ability to remain calm and professional under pressure.
    • Strong problem-solving and decision-making abilities.
    • Basic computer skills and familiarity with call centre technology and software.
    • Ability to multitask and prioritize tasks effectively.

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