- Understand the key principles of FRHI Pricing Strategies and Revenue Management
- Handling reservation management including managing blocks, chasing rooming list from Sales team & clients, inventory management for groups, ensuring accurate billing instructions and managing group rates codes.
- To have a general understanding of Groups Management - including cut off dates, blocking and booking policies and procedures
- Maximize rooms revenue through the conversion of telephone calls into sales
- Utilize effective upselling techniques
- Understand and take reservations to support the revenue management strategies employed by Cluster Reservation Manager.
- Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities whenever required.
- Understand Revenue Management strategies, sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory.
- Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
- Complete understanding and effective execution of current and new RM tools, includes Opera PMS/S&C.
- Be involved in all property PMS Conversions
- Be fully conversant with all market segments and rate plans used across all distribution channels and to be flexible in sales technique through offering the right product to the right customer at the right time.
- Support the Cluster Reservation Manager with ad-hoc projects as required
- Follow department policies, procedures and service standards
- Previous Reservation or Royal Service related experience required
- Previous Opera Property Manager System experience required
- Fluency in verbal and written English is required.
- Computer literate in Microsoft Window applications required
- Luxury hotel sales experience, having had varied market mix experience
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Reservations Agent
Found in: DrJobEN AE A2 - 6 days ago
the first group dubai Ajman, United Arab EmiratesAnswer all incoming calls promptly, in an attentive, courteous, efficient manner and maintaining excellent call audit scores. · Answer guest inquiries about hotel services, facilities and hours of operation. · Enter reservations into the computer according to standard operating p ...
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the first group dubai Ajman, United Arab EmiratesAnswer all incoming callspromptly, in an attentive, courteous, efficient manner andmaintaining excellent call audit scores. · Answerguest inquiries about hotel services, facilities and hours ofoperation. · Enter reservations into the computeraccording to standard operatingprocedu ...
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Minor Hotels Dubai Dubai, United Arab EmiratesMagst Du es, proaktiv mitanzupacken und ineiner flachen und agilen Struktur mitzuwirken? Wir auch D rfen wirvorstellen: Wir sind die ICM Personal AG und bringen neuen Wind inden · Wie? Indem wir unseren Mitarbeitenden undKunden mit Klarheit begegnen und so eine Zusammenarbeit mi ...
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Found in: DrJobEN AE A2 - 4 days ago
Minor Hotels Dubai Dubai, United Arab EmiratesMagst Du es, proaktiv mitanzupacken und in einer flachen und agilen Struktur mitzuwirken? Wir auch D rfen wir vorstellen: Wir sind die ICM Personal AG und bringen neuen Wind in den · Wie? Indem wir unseren Mitarbeitenden und Kunden mit Klarheit begegnen und so eine Zusammenarbei ...
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Cluster Reservations Agent
Found in: Talent AE C2 - 4 days ago
Accor- North & Central America Ajman, United Arab Emirates Full timeCompany Description · 'Why work for Accor · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that du ...
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Cluster Reservations Agent
Found in: Talent AE C2 - 4 days ago
Accor Hotels Ajman, United Arab Emirates Full timeJob Description · Reporting to the Cluster Reservation Manager, responsibilities and essential job functions include but are not limited to the following: · • Understand the key principles of FRHI Pricing Strategies and Revenue Management · • Handling reservation management inclu ...
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Cluster Reservations Agent
Found in: Talent AE C2 - 4 days ago
Accor Ajman, United Arab Emirates Full timeCompany Description · 'Why work for Accor · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that du ...
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Reservations Agent
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Hilton Sharjah, United Arab EmiratesProcessing payments and sending confirmation details to customers. · Assisting and advising customers who may be choosing from a variety of travel options. · Making reservations for customers based on their various requirements and budgetary allowances. · Helping plan travel itin ...
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Kempinski Hotel & Residences Palm Jumeirah Dubai, United Arab Emirates Full time_jobReservations AgentThe incumbent of this position is responsible to materialize the maximum number of requests and reservations. Key Responsibilities:Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability. ...
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Hilton Dubai, United Arab EmiratesWhat will I bedoing? · As a Reservations Agent,you will serve as the first line of inquiry for room reservationswithin the hotel. A Reservation Agent is responsible for offeringexcellent customer service, options, and other solutions to meetGuest and customer needs. Specifically, ...
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HILTON Dubai, United Arab EmiratesAs a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Age ...
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Found in: Talent AE A C2 - 2 days ago
HILTON Dubai, United Arab EmiratesAs a Reservations Agent, you will serve asthe first line of inquiry for room reservations within the hotel. AReservation Agent is responsible for offering excellent customerservice, options, and other solutions to meet Guest and customerneeds. Specifically, a Reservations Agent w ...
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MARRIOTT International Dubai, United Arab EmiratesPosition Type Non-Management · Position Summary · Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, spec ...
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Found in: DrJobEN AE A2 - 2 days ago
Hilton Dubai, United Arab EmiratesWhat will I be doing? · As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specific ...
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Four Seasons Hotels and Resorts Dubai, United Arab EmiratesThe Core Agent is responsible for providing general information about the hotel and assisting callers. · Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. · Processes reservations from the sales office, other hotel departments, ...
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Accor Dubai, United Arab EmiratesJob Description · We are currently seeking a Reservations Agent (Full time) to join our Reservations team at Sofitel Brisbane Central. Be the first point of contact for the Hotel's reservation enquiries and ensure an exceptional level of luxury experience for our guests at all ti ...
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SWOT Hospitality Dubai, United Arab Emirates Full time· Reservation Agent · Eligibility: · Must be in UAE · Experience as a reservation agent in the Hospitality Industry · Location: Dubai · Desired Candidate Profile · Education: · Bachelor of Hotel Management(Hotel Management), Bachelor of Business Administration(Management) · Gend ...
Cluster Reservations Agent - Ajman, United Arab Emirates - Fairmont La Marina Rabat Salé
Description
Job DescriptionCompany Description
'Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS'
Job Description
Reporting to the Cluster Reservation Manager, responsibilities and essential job functions include but are not limited to the following: