- Ensure the highest standards are upheld whilst answering calls for reservations, arriving guests and guests in-house.
- Reservations agents ensure all guests are greeted warmly, delivering a high conversion of reservations enquiries and maximum average room rate at all times.
- Maximize sales of rooms and facilities and at all times monitor quality of reservations, statistical information and inter-departmental communications.
- Work as a team to achieve set monthly KPIs.
- Take a positive problem solving approach with guest complaints and enquiries in an efficient and professional manner.
- Ensure a clear line of communication with other departments for special requests or other reservation-related matters.
- Demonstrated hotel experience preferably in Reservations or Front Office
- Strong communication skills, both verbal and written
- An enthusiastic approach, excellent attention to detail and superior customer service skills
- Opera or strong PMS experience is required
- Career development opportunities within the largest hotel group in the Pacific
- Discounts for ambassadors, as well as their families and friends, at Accor Hotels, worldwide
- Complimentary hotel stay package to celebrate your work anniversary
- Secure parking in the centre of Brisbane for only $10 per day
- Direct access to Central train station
- Complimentary food in the ambassador dining room
- Laundered uniforms.
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Reservation Agent
Found in: Talent AE A C2 - 1 day ago
Minor Hotels Dubai Dubai, United Arab EmiratesMagst Du es, proaktiv mitanzupacken und ineiner flachen und agilen Struktur mitzuwirken? Wir auch D rfen wirvorstellen: Wir sind die ICM Personal AG und bringen neuen Wind inden · Wie? Indem wir unseren Mitarbeitenden undKunden mit Klarheit begegnen und so eine Zusammenarbeit mi ...
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Reservation Agent
Found in: DrJobEN AE A2 - 1 day ago
Minor Hotels Dubai Dubai, United Arab EmiratesMagst Du es, proaktiv mitanzupacken und in einer flachen und agilen Struktur mitzuwirken? Wir auch D rfen wir vorstellen: Wir sind die ICM Personal AG und bringen neuen Wind in den · Wie? Indem wir unseren Mitarbeitenden und Kunden mit Klarheit begegnen und so eine Zusammenarbei ...
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Reservations Agent
Found in: Talent AE 2A C2 - 3 days ago
Kempinski Hotel & Residences Palm Jumeirah Dubai, United Arab Emirates Full time_jobReservations AgentThe incumbent of this position is responsible to materialize the maximum number of requests and reservations. Key Responsibilities:Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability. ...
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Reservations Agent
Found in: DrJobEN AE A2 - 5 days ago
Grand Hyatt Dubai, United Arab EmiratesSummary · You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. · The Reservations Agent is responsible to assist the Direc ...
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Reservation Agent
Found in: Talent AE A C2 - 4 days ago
Anantara Hotels Resorts & Spas Dubai, United Arab EmiratesTo serve the needs of the business, ourguests and our colleagues by coordinating all inquiries, bookingand selling of the main product of the hotel – Rooms. Keyobjectives are to simultaneously maximize guest satisfaction, andhotel revenue. · The Reservation Agent capturesdetails ...
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Reservation Agent
Found in: DrJobEN AE A2 - 4 days ago
Anantara Hotels Resorts & Spas Dubai, United Arab EmiratesTo serve the needs of the business, our guests and our colleagues by coordinating all inquiries, booking and selling of the main product of the hotel – Rooms. Key objectives are to simultaneously maximize guest satisfaction, and hotel revenue. · The Reservation Agent captures det ...
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Reservations Agent
Found in: Talent AE C2 - 1 day ago
AccorHotel Dubai, United Arab Emirates Full timeJob Description · Reservation Agent · As a five-star Hotel Reservation Agent, you will be responsible for ensuring a seamless and exceptional guest experience by handling reservations, inquiries, and requests with the highest level of professionalism and customer service. This ro ...
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Reservations Agent
Found in: Talent AE C2 - 1 day ago
Hilton Dubai, United Arab Emirates Full timeA Reservations Agent will serve as the main contact for room reservations at the hotel and therefore, must offer an excellent service and influence the Guest decision to stay at the property. · What will I be doing · As a Reservations Agent, you will serve as the first line of in ...
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Reservation Agent
Found in: DrJobEN AE A2 - 3 days ago
MARRIOTT International Dubai, United Arab EmiratesPosition Type Non-Management · Position Summary · Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, spec ...
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Reservations Agent
Found in: Talent AE C2 - 1 day ago
One&Only Resorts Dubai, United Arab Emirates Full time· At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffyTM, and a team who a ...
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Reservation Agent
Found in: Talent AE C2 - 1 day ago
SWOT Hospitality Dubai, United Arab Emirates Full time· Reservation Agent · Eligibility: · Must be in UAE · Experience as a reservation agent in the Hospitality Industry · Location: Dubai · Desired Candidate Profile · Education: · Bachelor of Hotel Management(Hotel Management), Bachelor of Business Administration(Management) · Gend ...
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Reservations Agent
Found in: Talent AE C2 - 1 day ago
Accor Dubai, United Arab Emirates Full timeCompany Description · People who love their job put their all into it and aren't interested in the norm. That's just how we are: different, eye-catching and perhaps a little crazy. And we do everything we can to ensure it stays that way - with unconventional added extras and a st ...
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Reservations Agent
Found in: DrJobEN AE A2 - 3 days ago
Four Seasons Hotels and Resorts Dubai, United Arab EmiratesThe Core Agent is responsible for providing general information about the hotel and assisting callers. · Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. · Processes reservations from the sales office, other hotel departments, ...
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Reservations Agent
Found in: Talent AE A C2 - 5 days ago
Grand Hyatt Dubai, United Arab EmiratesSummary · Youwill be responsible to assist with the efficient running of thedepartment in line with Hyatt International's CorporateStrategies and brand standards, whilst meeting employee, guest andowner expectations. · The Reservations Agent isresponsible to assist the Director o ...
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Reservations Agent
Found in: Talent AE A C2 - 2 days ago
Four Seasons Hotels and Resorts Dubai, United Arab EmiratesThe Core Agent is responsible forproviding general information about the hotel and assistingcallers. · Processes reservations by mail,telephone, telex, cable, fax or central reservation systemsreferral. · Processes reservations from the salesoffice, other hotel departments, and t ...
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Reservation Agent
Found in: Talent AE C2 - 1 day ago
Anantara Dubai, United Arab Emirates Full timeJob Description · To serve the needs of the business, our guests and our colleagues by coordinating all inquiries, booking and selling of the main product of the hotel – Rooms. Key objectives are to simultaneously maximize guest satisfaction, and hotel revenue. · The Reservatio ...
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Reservations Agent
Found in: DrJobEN AE A2 - 5 days ago
ANANTARA Dubai, United Arab EmiratesResponsibilities: · Assisting and advising customers who may be choosing from a variety of travel options. · Making reservations for customers based on their various requirements and budgetary allowances. · Checking the availability of accommodation or transportation on the custo ...
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Reservations Agent
Found in: Talent AE C2 - 1 day ago
M GALLERY Dubai, United Arab Emirates PermanentJob Description · You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive · What you will be doing: · Consistently offer exceptional, friendly and en ...
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Reservations Agent
Found in: Talent AE C2 - 1 day ago
25hours Hotels Dubai, United Arab Emirates PermanentJob Description · From the friendly and competent advice to the "booking completed": Our reservation team ensures that guests are happy from the first to the last moment. We're looking forward to welcoming you to the Reservation Team as Reservations Agent. · COME AS YOU ARE AND ...
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Reservations Agent
Found in: Talent AE C2 - 1 day ago
Melia Hotels International Dubai, United Arab Emirates"The world is yours with Meliá" · Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part ...
Reservations Agent - Dubai, United Arab Emirates - Accor
Description
Job Description
We are currently seeking a Reservations Agent (Full time) to join our Reservations team at Sofitel Brisbane Central. Be the first point of contact for the Hotel's reservation enquiries and ensure an exceptional level of luxury experience for our guests at all times. Create the Magnifique Moments that last
Qualifications
You'll excel in this role if you have:
Additional Information
We live by our Heartist principles, that is, we embrace the essence of the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.
Sofitel Brisbane Central offers ambassadors career development opportunities within the hotel and the broader Accor Group. We boast strong connections within a network of luxury hotels across the Accor Group that is collectively known as "La Maison" (French for "The House"). This allows ambassadors direct access to world-class expertise from top minds in luxury hospitality.
As a Sofitel Heartist, you will also be rewarded with: