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    Guest Experience Manager - Dubai, United Arab Emirates - Accor

    Accor background
    Description
    • Consistently offer professional, friendly and engaging service.
    • Lead and manage all aspects of the Guest Relations department and ensure all. service standards are followed.
    • Handle guest concerns and react quickly, logging and notifying proper areas.
    • Conduct regularly scheduled departmental meeting.
    • Manage the departmental budget.
    • Balance operational, administrative and Colleague needs.
    • Assist guests regarding hotel facilities in an informative and helpful way.
    • Follow department policies, procedures and service standards.
    • Follow all safety policies.
    • Other duties as assigned.

    Qualifications

    • Previous leadership experience in a similar role required
    • Previous PMS experience required
    • Computer literate in Microsoft Window applications required
    • University/College degree in a related discipline an asset
    • Must possess a professional presentation
    • Strong interpersonal and problem solving abilities
    • Highly responsible & reliable
    • Ability to work well under pressure in a fast paced environment
    • Ability to work cohesively as part of a team
    • Ability to focus attention on guest needs, remaining calm and courteous at all times


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