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    Customer Service Officer - Dubai, United Arab Emirates - AMAL GROUP

    AMAL GROUP
    AMAL GROUP Dubai, United Arab Emirates

    4 days ago

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    Description
    • Maintaining a positive,empathetic, and professional attitude toward customers at alltimes.
    • Responding promptly to customerinquiries.
    • Communicating with customers throughvarious channels.
    • Acknowledging and resolvingcustomer complaints.
    • Knowing our productsinside and out so that you can answerquestions.
    • Processing orders, forms,applications, and requests.
    • Keeping records ofcustomer interactions, transactions, comments, andcomplaints.
    • Communicating and coordinating withcolleagues as necessary.
    • Providing feedback onthe efficiency of the customer serviceprocess.
    • Managing a team of junior customerservice representatives.
    • Ensure customersatisfaction and provide professional customersupport.


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