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Abu Dhabi

    Food Beverage Supervisor - Abu Dhabi, United Arab Emirates - Novotel Hotels

    Novotel Hotels
    Novotel Hotels Abu Dhabi, United Arab Emirates

    2 days ago

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    Description
    • Ensure the day to day operation is smooth in the outlet
    • Assist the leadership team of the outlets in achieving high guest satisfaction
    • Guide and lead the servers
    • Maximize sales potential and encourage up selling in order to maximize rates.
    • Ensure cash floats are secured at all times.
    • To work within budgeted costs
    • To minimize abuse of operating equipment
    • To ensure that requisitions for supplies are completed, delivered and accounted for.
    • To minimize the use of overtime
    • To ensure that there is enough operating equipment at all times.
    • To record all voids, and report any payment discrepancies to Restaurant Manager.
    • To follow Company procedures when handling cash, credit cards and cheques.
    • To see guests concerning all complaints and report all complaints to Manager.
    • To liaise with colleagues over guests requirements and needs.
    • To ensure handover at shift end and beginning.
    • To liaise with Head Chef on a regular basis.
    • To liaise with Reception on a regulars basis.
    • To gain customer feedback at all times.
    • Create and maintain a personal and respectful rapport with regular guests.
    • Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.
    • Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service
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