Operations Manager - Dubai, United Arab Emirates - XAD Technologies

    XAD Technologies
    XAD Technologies Dubai, United Arab Emirates

    1 week ago

    Description


    Operations Manager – In-House & Outsourced Operations

    Location


    UAE (Dubai / Abu Dhabi)

    Job Summary


    We are seeking an experienced Operations Manager to oversee and manage both in-house (non-outsourced) and outsourced operations. The role involves ensuring smooth day-to-day operations, vendor performance management, cost control, compliance with UAE regulations, and achieving operational efficiency across all functions.

    Key Responsibilities


    In-House (Non-Outsourced) Operations

    • Manage daily operations of internal teams and departments

    • Ensure optimal utilization of manpower, resources, and assets

    • Implement SOPs, KPIs, and performance monitoring systems

    • Coordinate with HR, Finance, and Admin for smooth operations

    • Ensure compliance with UAE labor laws, company policies, and HSE standards

    Outsourced Operations

    • Manage and monitor outsourced vendors and service providers

    • Negotiate SLAs, contracts, and service agreements

    • Ensure vendor compliance with quality, timelines, and cost standards

    • Conduct regular performance reviews and audits of outsourced teams

    • Resolve operational issues and escalate risks when required

    General Responsibilities

    • Prepare operational reports, budgets, and cost-control plans

    • Improve processes to enhance efficiency and reduce operational costs

    • Liaise with clients, management, and external stakeholders

    • Handle escalations and ensure timely resolution of operational issues

    Requirements

    • Bachelors degree in Business Administration, Operations Management, or related field

    • 5–8 years of UAE experience in operations management

    • Proven experience handling both in-house and outsourced operations

    • Strong knowledge of vendor management and SLA handling

    • Excellent leadership, communication, and problem-solving skills

    • Proficiency in MS Office and reporting tools

    • Experience in telecom / facilities / manpower / services industry is a plus

    Preferred Skills

    • Strong negotiation and cost-management skills

    • Ability to manage multi-location operations

    • Knowledge of UAE compliance and labor regulations

    • Results-driven with strong analytical mindset



    Package Details



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