- Leadershipand overall responsibility for multiple teams with more than oneclient
- Leadteams to meet and exceed business objectives including but notlimited to contracted service levels, quality and productivitygoals, as well as financial, metric and customer satisfactiongoals
- Ensuresthe consistent achievement of all financial and operational KPIsacross thesite
- Reviewvarious reports and statistical data generated for the program andwork out suitable action plans to effect continuousimprovement
- Conductteam meetings with Team Leaders and others as required or needed toensure the successful operation of thebusiness
- Participatein client conference calls, client meetings etc. regarding alloperational aspects of the designated clientprogram
- Directinvolvement in recruitment, interviews, training and ongoing skillsdevelopment for all direct and indirectreports
- Ensuresappropriate staffing levels based on forecasted demand orpredetermined staffingrequirements
- Applya process of continuous review and proactive management ofabsenteeism and attrition across all teams; taking appropriateaction wherenecessary
- Facilitatea culture of open and honest two-way communication ensuring keymessages arecascaded
- Manageclient relationship at an operational level in terms ofcoordinating information and data requests and delivery of thesewithin agreed timescales and to requiredquality
- Participatein formal quarterly performance reviews with executive leadershipteams; both internally and directly with thecustomer
- 3+years previous management experience with a demonstrated ability tomanage clientrelations
- 5+years working in a call center or similar technical supportenvironment isrequired
- Bachelorsdegree or equivalent workexperience
- Strongknowledge base in technical support of information systems productsandservices
- Understandingof KPIs including client, employee and businessimplications
- Willingand able to work a any shift as needed to direct overallperformance
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Plastic Surgeon/ Ent Doctor
3 days ago
Ashkar Schumacher Clinic Dubai, United Arab Emirates**Vacancy: Plastic Surgeon or ENT Doctor** · Ashkar Schumacher Clinic in Dubai · **Location**: Dubai · **Position**: Plastic Surgeon/ENT Doctor · **About Us**: · Our clinic in Dubai is dedicated to providing exceptional medical care and innovative treatments in the field of plast ...
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Aesthetic Doctors/cosmetic Surgeons
1 week ago
Beverly Hills Wellness and Aesthetics Dubai, United Arab EmiratesBeverly Hills Wellness & Aesthetics hails from the cosmetic capital of the world, Beverly Hills, USA. We promote beauty, health, and longevity, using our Hollywood expertise to deliver world-class and exclusive treatments. Having successfully set up partnerships in Beverly Hills ...
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Specialist Pediatric Surgeon Doctor
2 days ago
SearchPlus HR Dubai Dubai, United Arab EmiratesThe Operations Manager directs and manages all operational activities in the assigned area and contributes to the · sites overall strategic direction. This position will provide leadership to a team of 2 to 5 Team Leaders or direct · reports as well as 40 to 50 indirect reports ...
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Oral Maxillofacial Surgeon
1 week ago
Careerlink HR Dubai, United Arab EmiratesWe are seeking a highly-skilled Oral and Maxillofacial Surgeon to diagnose patients and treat various conditions affecting the oral and maxillofacial regions. Responsibilities include performing emergency and scheduled treatments, maintaining patient records, as well as providing ...
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Cardiac Surgeon
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Search PlusHR Dubai, United Arab EmiratesWe are looking for Cardiac Surgeon to perform surgical procedures on patients in the cardiac region. · **Position Overview**: · - The responsibilities of Cardiac Surgeons include determining diagnoses, treating diseases, and performing surgical procedures. · - To be successful as ...
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Oral Maxillo Facial Surgeon
23 hours ago
NOOR AL MAMZAR MEDICAL CENTER Dubai, United Arab EmiratesWe are seeking a highly skilled oral and maxillofacial surgeon to diagnose patients and treat various conditions affecting the oral and maxillofacial regions. Responsibilities include performing emergency and scheduled treatments, maintaining patient records, as well as providing ...
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Oral Dental Surgeon
1 week ago
HR SE@RCH PLUS® Dubai, United Arab EmiratesWe are looking for a dexterous oral surgeon to perform surgeries on patients who require specialist orofacial procedures. Your responsibilities will include consulting with patients, discussing treatment options, treating patients, overseeing aftercare, and coordinating with othe ...
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Oral Dental Surgeon
2 hours ago
Search PlusHR Dubai, United Arab Emirates**About the Job**: · We are looking for a dexterous oral surgeon to perform surgeries on patients who require specialist orofacial procedures. Your responsibilities will include consulting with patients, discussing treatment options, treating patients, overseeing aftercare, and c ...
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Consultant Orthopaedic Surgeon
1 week ago
Wizejob HR Consultancy Dubai, United Arab Emirates**Orthopaedic Surgeon duties and responsibilities** · - Interview patients to gather information on medical history, allergies, and lifestyle · - Diagnose patients using specialized equipment to identify bone fracture or defects · - Perform surgical procedures to realign fracture ...
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Oral Dental Surgeon
1 week ago
Search PlusHR Dubai, United Arab EmiratesWe are looking for a dexterous Oral Surgeon to perform surgeries on patients who require specialist orofacial procedures. · - Your responsibilities will include consulting with patients, discussing treatment options, treating patients, overseeing aftercare, and coordinating with ...
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Search PlusHR Dubai, United Arab EmiratesWe are looking for an experienced Cardiovascular surgeon to be part of reputed hospitals in U.A.E to provide high quality treatment & care for the patients present to the hospitals and development of healthcare services. · You will work with patients to provide a full range of he ...
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Pulmonologist/diseases Physician
1 week ago
Search PLUSHR Dubai, United Arab EmiratesWe Are looking for a Specialist Doctor that can see yourself working and living in the United Arab Emirates. · A reputed hospital is currently looking for experienced and dedicated Specialist Doctors to work within the United Arab Emirates on a permanent basis or part-time for th ...
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Orthopedic
1 week ago
Snooker Project Management services LLC Dubai, United Arab EmiratesWe are urgently Hiring for orthopedic Specialist · Full Job Description · We are looking for an experienced orthopedic surgeon to treat patients who require specialist orthopedic procedures to remedy conditions, such as scoliosis, dislocations and fractures, and damage to tendons ...
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Cardiothoracic Surgeon
4 days ago
Wizejob HR Consultancy Dubai, United Arab EmiratesWe are looking for a skilled cardiothoracic surgeon to join our excellent medical team in the UAE. · Cardiothoracic Surgeon Responsibilities: · Monitoring patients in intensive care after surgery · Determining the method of surgical procedures. · Specializing in diagnoses. · Cond ...
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Cardiothoracic Surgeon
4 days ago
Wizejob HR Consultancy Dubai, United Arab EmiratesWe are looking for a skilled cardiothoracic surgeon to join our excellent medical team in the UAE. · Cardiothoracic Surgeon Responsibilities: · Monitoring patients in intensive care after surgery · Determining the method of surgical procedures. · Specializing in diagnoses. · Cond ...
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Cardiothoracic Surgeon
4 days ago
Wizejob HR Consultancy Dubai, United Arab EmiratesWe are looking for a skilled cardiothoracic surgeon to join our excellent medical team in the UAE. · Cardiothoracic Surgeon Responsibilities: · Monitoring patients in intensive care after surgery · Determining the method of surgical procedures. · Specializing in diagnoses. · Cond ...
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Cardiothoracic Surgeon
4 days ago
Wizejob HR Consultancy Dubai, United Arab Emirates Full timeWe are looking for a skilled cardiothoracic surgeon to join our excellent medical team in the UAE. · Cardiothoracic Surgeon Responsibilities: · Monitoring patients in intensive care after surgery · Determining the method of surgical procedures. · Specializing in diagnoses. · Cond ...
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Cardiovascular Surgeon
6 days ago
Search PlusHR Dubai, United Arab EmiratesWe are looking for an experienced Cardiovascular surgeon to be part of reputed hospitals in the U.A.E to provide high-quality treatment & care for the patients present in the hospitals and development of healthcare services. · You will work with patients to provide a full range o ...
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Consultant Orthopaedic Surgeon
1 week ago
Wizejob HR Consultancy Dubai, United Arab Emirates**Orthopaedic Surgeon duties and responsibilities** · - Interview patients to gather information on medical history, allergies, and lifestyle · - Diagnose patients using specialized equipment to identify bone fracture or defects · - Perform surgical procedures to realign fracture ...
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Implantologist
5 days ago
Search PLUSHR Dubai, United Arab EmiratesWe are looking to hire a driven Oral dental Implantologist to join our passionate team at Search PlusHR in Dubai. · Growing your career as a Full Time Oral dental Implantologist is an incredible opportunity to develop relevant skills. · We are seeking a highly-skilled Oral and Ma ...
Specialist Pediatric Surgeon Doctor - Dubai, United Arab Emirates - SearchPlus HR Dubai
Description
TheOperations Manager directs and manages all operational activitiesin the assigned area and contributes to thesitesoverall strategic direction. This position will provide leadershipto a team of 2 to 5 Team Leaders ordirect
reportsas well as 40 to 50 indirect reports. Teams consist of DesktopSupport, Customer Service Support,and
TechnicalSupport Representatives. The Operations Manager is responsible forthe productivity of theteams,
theindividual performance of the staff and the overall quality of theservicesprovided.
PositionDetail:
Requirements
3+ years previous management experience with a demonstrated abilityto manage client relations 5+ years working in a call center orsimilar technical support environment is required Bachelor's degreeor equivalent work experience Strong knowledge base in technicalsupport of information systems products and services Understandingof KPI's including client, employee and business implicationsWilling and able to work a any shift as needed to direct overallperformance