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Sharjah

    Network Operations Technical Lead - Sharjah, United Arab Emirates - wsp

    wsp
    wsp Sharjah, United Arab Emirates

    2 days ago

    Default job background
    Description
    • Acting as senior agent representing all operational activities.
    • Mentoring and providing oversight, coaching, and training to technical support staff.
    • Guiding team members with troubleshooting technical issues.
    • Supporting the specialists to manage, monitor, and tune overall service performance, stability, and security.
    • Contributing to all operational activities as needed.
    • Oversight and support of all related service supplier and/or manufacturer activities.
    • Be the point of contact when it comes to technical escalations.
    • On-board new technical support team members.
    • Monitor service performance and report on metrics.
    • Establish work specifications and technical direction.
    • Actively work with the Build and Service Excellence teams to stay informed on service improvement opportunities, regulations, trends, emerging technologies, and best practices.
    • Participate in a follow the sun model to ensure global support.
    • Participate and collaborate in implementing redundant systems, policies, and procedures for business continuity.
    • Participate and collaborate in implementing new requirements and/or new services.
    • Participate and coordinate the work associated to preventive maintenance.
    • Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation.
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