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    Head of Wealth Management - Dubai, United Arab Emirates - ELKHO GROUP MIDDLE EAST LTD

    ELKHO GROUP MIDDLE EAST LTD
    ELKHO GROUP MIDDLE EAST LTD Dubai, United Arab Emirates

    4 days ago

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    Description
    • Manage the wealth team inconducting regular market scans linked to the investment strategy,and also manage the delivery of investment advisory services toenable effective fund management for clients'transactions.
    • Support the development andimplementation of department's strategy, support theexecution change to achieve the company's long-term goals.Also lead key firm-wide strategic and operational initiatives tosupport ongoing continuous improvement.
    • Analyseand understand company's target segment-specific clientneeds and develop platform strategies to improve clientrelationship, whilst seeking to enhance customer experience. Also,identify key segment challenges and improvement areas, developingsolutions to address these challenges.
    • Developkey performance measures to track and monitor customer-centricityand a sustainable portfolio growth, participating in marketingcampaigns and product launches.
    • Oversee andensure that the required service delivery and customer excellencestandards are provided to all clients (internal and external) touphold the company's service standards andbrand.
    • Review and approve investment /divestment opportunities to recommend clients appropriate andbalanced portfolio strategies.
    • Lead thepreparation of daily and periodic reports for management andclients on investments, portfolio trends andperformance.
    • Initiate, maintain and overseeclient relationships, making sure that any complaint / query isanswered accurately and efficiently.
    • Maintain adatabase of all relevant information on all existing clients andprospects.
    • Elaborate and recommend annualbudget, provide input into divisional budget planning, monitor theperformance of the department and control costs, to ensure thatareas of unsatisfactory performance are identified and rectifiedpromptly.
    • Support the development of a riskculture, promote sound risk practices to reduce the likelihood offinancial, operational or reputationrisks.
    • Provide ongoing guidance and mentorshipwithin the department, coach subordinates and promote bothprofessional and personal growth. Also, deliver people processesincluding workforce planning, recruitment, performance managementand people development to ensure the department has the requiredtalent.

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