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    Customer Service Representative - Sharjah, United Arab Emirates - SWISS ARABIAN PERFUMES GROUP

    SWISS ARABIAN PERFUMES GROUP
    SWISS ARABIAN PERFUMES GROUP Sharjah, United Arab Emirates

    2 weeks ago

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    Description


    • Cultivate and nurture a positive and engaged community with customers.
    • Respond to comments, questions, and messages across various platforms- online and offline.


    • Manage SAPG brands' social media presence- scheduling, posting, replying to comments.


    • Gather user feedback and insights to improve user experience.


    • Coordinate with planning and executing influencer events and other campaigns.


    • Encourage user-generated content and participation.


    • Respond to customer queries in a timely and accurate way, via phone, email or chat (whatsapp/social media)


    • Identify customer needs and helping customers use specific features.


    • Analyze the customer feedback & prepare reports


    • Update SAPG internal database with information about discussions with customers and sales teams


    • Provide support to customers on whatsapp for the brand and place orders via whatsapp (for ecommerce) to generate sales leads (online & offline)


    • Handle disputes related to offline or online


    • Reply to customer maximum within 1 hour


    • Provide customers with relevant product information / tips on how to use products / which products to be used etc Brand reputation management:


    • Gather customer feedback and share with Product, Sales and Marketing teams


    • Build sustainable relationships and trust with customer accounts through open and interactive communication


    • Follow communication procedures, guidelines and policies


    • Should be in touch with sales staffs and make sure globally that customer service is on point.
    • Should follow all SOPs – for example QC issues.


    • Should answer customer service email and calls and make sure no queries are left unanswered.

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