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    Information Technology Manager - Dubai, United Arab Emirates - Culture Recruitment Group

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    Description

    ➢ Accountability of group wide IT service delivery & IT operations.

    ➢ Management and enhancement of an ITIL based Service Desk covering incident, problem, and Change Management practices.

    ➢ Establishing SLA's & OLA & Workforce planning & management.

    ➢ KPI planning, management, monitoring, enforcement, and continuous improvement of deployed IT services.

    ➢ Implement and monitor continuous data and systems backup, testing and recovery practices.

    ➢ Overall accountability for the IT hardware and software inventories.

    ➢ Overall accountability for all the IT Service Desk data and logs, covering SR, Incidents, Changes, CI's, CMDB and inventories.

    ➢ Accountability for the IT procurement processes for key Infrastructure projects and initiatives, covering SoW, RFP, tendering and implementation.

    Network, Security and Communication

    ➢ Technical design, implementation and management of datacentres, infrastructure, network & security, systems, servers, storage and cloud technologies.

    ➢ Creation of infrastructure, systems, and servers' standards, policies & OLA's.

    ➢ Responsible for major changes and releases, architecture improvements, network and data security and automation of IT infrastructure monitoring and management processes.

    ➢ Maintain and ensure network and security infrastructure is aligned as per 5 years technology plan/roadmap.

    ➢ Perform network audit and analysis of existing networks to identify areas of improvement.

    ➢ Manage and ensure that IT Disaster Recovery solutions are updated, tested and operated correctly during disasters, ensuring business continuity.

    ➢ Ownership and management of AMC's for all network, communication & security technologies.



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