Customer Service Adviser - United Arab Emirates - Bupa

    Bupa
    Bupa United Arab Emirates

    5 days ago

    $40,000 - $60,000 (USD) per year
    Description

    Job Description:

    Customer Service Advisor (UAE National)

    Dubai, UAE

    Hybrid working – 4 days working from home, 1 day in the office

    Permanent

    6 hours per day, 5 days per week

    Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

    Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

    Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

    ESSENTIAL CRITERIA

    • Must be a UAE National with family book (that can be provided)
    • Must hold a University Degree (with certificate that can be provided)

    Role Overview

    We are looking to add Customer focused representatives to join our telephone based servicing team. These roles join a dedicated customer team within our partner in Dubai.

    We service our customer globally around the clock. We ask that you be able to work 6 hour shifts (30 hours a week) between 08:00 –17:00 including occasional weekends and public holidays.

    What you will do

    • Support customers with their enquiries about their policies
    • Member correspondence either by phone or by writing following appropriate investigation, in line with policy
    • Make changes to memberships according to policies
    • Reissuing and tracking members' documents
    • Making manual collections from customers' credit cards
    • Deal with billing inquiries.
    • Raising manual credit notes and invoices when needed
    • Issue payment receipts for members and group payments
    • Deal with providers (i.e Brokers) that may have any queries
    • Take responsibility for ensuring that the system records are accurate and up to date
    • Ensuring members' contact details are up to date
    • Provide support to other internal Departments to overcome cultural and language barriers.
    • Coordinate with Service Partners to set medical treatments up
    • Handle members complaints and investigate

    What you will bring

    • Must be a UAE National with family book (that can be provided)
    • Must hold a University Degree (with certificate that can be provided)
    • Previous training in a medical environment
    • Previous experience within Health Insurance experience within the UAE is essential.
    • Understanding of UAE Health Insurance regulations
    • Able to demonstrate a focus on excellent customer service within an insurance setting
    • Experience in working with procedures
    • Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
    • Must have excellent verbal and written English
    • Be able to work 6 hour shifts between 08:00 – 17:00 including occasional weekends and public holidays.

    Time Type:

    Full time

    Job Area:

    Call Centre

    Locations:

    Dubai - OIC

    #J-18808-Ljbffr

  • Work in company

    Service Advisor

    Ali & Sons Contracting

    Description · Purpose: · To ensure that Customers are provided with the best possible service. · To achieve the workshop targets. · Job Responsibilities/Accountabilities: · Perform write-up of job card, this will include entering the customer information: name, address, telephone ...

    United Arab Emirates د.إ48,000 - د.إ84,000 (AED) per year

    1 week ago

  • Work in company

    Director of MASAR Career Excellence

    Ajman University

    Description · SUMMARY OF FUNCTIONS: · The Director of MASAR Career Excellence serves as the primary liaison between the University, its students and alumni, and potential employers on a local, regional, national, and international scale on matters related to student employability ...

    United Arab Emirates

    1 week ago

  • Work in company

    Operations Associate

    Miral Experiences

    Description · This is a guest facing role which ensures that all guests who visit our leisure facilities enter the palace with ease and are provided with exceptional guest care. The position welcomes guests to the facility and ensures that they are informed about the shows, attra ...

    United Arab Emirates د.إ72,000 - د.إ132,000 (AED) per year

    1 week ago

  • Work in company

    Senior Sales Associates

    Only for registered members

    The Senior Sales Associates will be responsible for displaying enthusiasm and providing superior customer service. They will understand customer needs and queries about products, prices and services. The candidate should have a graduate or diploma in business administration, sale ...

    United Arab Emirates

    1 month ago

  • Work in company

    Remote Investment Advisor

    Only for registered members

    · This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Investment Counsellor - REMOTE. This role will play a crucial part in advising high-net-worth and institutional clients, employing a strategic investment approach to help ...

    United Arab Emirates

    1 week ago

  • Work in company

    Operations Associate

    Miral Experiences

    Description · At Miral Experiences, we don't just create jobs — we create extraordinary moments. As part of the visionary Miral Group, we bring to life some of the world's most iconic attractions, including Ferrari World Abu Dhabi, Warner Bros. World Abu Dhabi, Yas Waterworld, an ...

    United Arab Emirates د.إ72,000 - د.إ132,000 (AED) per year

    1 week ago

  • Work in company

    PhD Holder in History

    University of Khorfakkan

    Description · من المتوقع أن يكون لدى المرشح التزام قوي بالتميز في التدريس وتقديم المشورة للطلاب على مستوى البكالوريوس والدراسات العليا ، و لديه قدرة بحثية مثبتة من شأنها أن تمكن المرشح من تطوير واستدامة برنامج بحثي ممول في مجال خبرته ، ونشر نتائج أبحاثهم في المجلات المحكمة ، والم ...

    United Arab Emirates

    1 week ago

  • Work in company

    Sales Executive

    Ali & Sons Contracting

    Description · Key Responsibilities · Greet customers professionally and identify their vehicle requirements. · Explain vehicle features, specifications, and performance to customers. · Promote Ali & Sons services at the point of sale, including registration, insurance, and after- ...

    United Arab Emirates د.إ90,000 - د.إ220,000 (AED) per year

    2 days ago

  • Work in company

    Sales Executive

    Ali & Sons Contracting

    Description · Key Responsibilities: · Greet customers and identify their vehicle requirements. · Explain vehicle features, performance, and optional equipment to customers. · Introduce Ali & Sons services such as car registration, insurance, and after-sales support. · Compute and ...

    United Arab Emirates د.إ90,000 - د.إ220,000 (AED) per year

    2 days ago

  • Description · Key Responsibilities: · Teach undergraduate and graduate courses in Tourism, focusing on innovative and technology-driven aspects of the industry. · Engage in research activities that lead to high-quality publications in internationally recognized journals, particul ...

    United Arab Emirates

    1 week ago

  • Work in company

    VP, Head of Security Architecture

    Mashreq Bank

    Description · We are seeking a visionary leader to drive security architecture and emerging technology strategies at MashreqBank. The VP will play a pivotal role in embedding security into the organization's DNA, guiding the design, development, and deployment of secure systems a ...

    United Arab Emirates

    2 days ago

  • Work in company

    Senior Manager-Group Insurance

    Only for registered members

    We are currently recruiting for a Senior Manager - Group Insurance to join our Commercial team in our Headquarters located in DAFZA Dubai Airport Freezone. · The Senior Manager will improve protect and reduce the risk exposure to Transguard's people equipment assets and property ...

    UAE

    1 month ago

  • Work in company

    Professor/Associate Professor in Communication

    Ajman University

    Description · Professor/Associate Professor of Mass Communication & Public Relations · The College of Mass Communication (MC) at Ajman University invites applications for the position of Professor/Associate Professor of Mass Communication & Public Relations, starting in Fall 2026 ...

    United Arab Emirates

    1 week ago

  • Work in company

    Sales Executive

    Ali & Sons Contracting

    Description · Key Responsibilities · Greet customers and identify their requirements. · Present and explain vehicle features, performance, and specifications. · Promote Ali & Sons services at the point of sale, including registration, insurance, and after-sales services. · Recomm ...

    United Arab Emirates د.إ90,000 - د.إ220,000 (AED) per year

    2 days ago

  • Work in company

    Coordinator-People Experience

    Alshaya

    · Purpose of the Role · To provide a professional and efficient onboarding service to the business · Supporting the recruitment team to ensure that onboarding is completed in a timely and efficient manner · Onboarding Responsibilities: · Coordinate with the recruitment team to e ...

    UAE

    1 week ago

  • Work in company Remote job

    Investment Manager

    Only for registered members

    Join Fairpattern as an Investment Manager where your expertise in financial advising and stock management will drive success. · ...

    United Arab Emirates

    1 month ago

  • Work in company

    PhD Holders in Sociology

    University of Khorfakkan

    Description · Key Responsibilities: · Teach undergraduate and graduate courses in sociology, covering key topics such as social theory, cultural studies, social change, and contemporary social issues. · Engage in research activities and initiate projects leading to publications i ...

    United Arab Emirates

    1 week ago

  • Work in company

    PhD Holders in Media and Communication

    University of Khorfakkan

    Description · Key Responsibilities: · Teach undergraduate and graduate courses in Media and Communication, with a focus on contemporary and digital media trends. · Engage in research activities and initiate projects leading to publications in internationally recognized, peer-revi ...

    United Arab Emirates

    1 week ago

  • Work in company

    QHSE Officer-Facilities Management Soft Services

    Only for registered members

    + QHSE Officer – Facilities Management Soft Services: We are currently recruiting for a QHSE Officer Job summary · The QHSE officer will be responsible for developing and implementation of Health & Safety Management system at Transguard worksites and ensure its compliance with In ...

    UAE

    1 month ago

  • Work in company

    Hotel Desk Agent

    Transguard Workforce Solutions

    We are currently seeking a Hotel Desk Agent for one of our very well-known client, to be based in their Dubai office. · Job Purpose: · To proactively approach, advise, and sell UAE-based products and experiences such as tours and attraction tickets. A key part of the job is to ac ...

    United Arab Emirates

    2 weeks ago

  • Work in company

    Senior Manager-Group Insurance

    Transguard Workforce Solutions

    Description · We are currently recruiting for a Senior Manager Group Insurance to join our Commercial team in our HQ, located in DAFZA, Dubai Airport Free Zone. · Scope:  · Senior Manager-Group Insurance's primary function is to improve, and both protect and reduce the risk expos ...

    United Arab Emirates

    6 days ago

Jobs