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    Employee Relations Manager - Dubai, United Arab Emirates - Talent Pal

    Talent Pal
    Talent Pal Dubai, United Arab Emirates

    1 week ago

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    Description

    At Emirates we believe inconnecting the world to and through our global hub in Dubai; and inconstantly innovating to ensure our customers FlyBetter

    The Employee Relations Manager will beresponsible for the delivery of efficient employee relationoperations and support to various business areas within the group.Lead a team of advisors/partners on all employee relations mattersacross Emirates/dnata. Use internal and external insights tocontinuously measure and develop Employee Relations processes toensure they are in line with company values and good practicestandards.

    In this role youwill:

    • Lead a team of EmployeeRelations Advisors/Partners responsible for guiding businessleaders on the application and interpretation of HR policies andprocedures in a fair and consistent manner that promotes positiveemployee relations.
    • Manage the daytodayoperations of the Employee Relations unit and plan the shortmediumterm direction of the function in accordance with the broader HRstrategy to ensure optimal customer service andproductivity.
    • Develop and mentor employeesthrough onboarding open communication training and developmentopportunities and performance management processes build andmaintain employee morale and motivation and ensure the team isappropriately staffed with requiredcompetencies.
    • Manage complex Employee Relationscases that have been escalated or assigned based on case type orother guidelines. Act as a liaison with Group Legal to addresscases that may result in potential legalaction.
    • Maintain strong working relationshipsthat include communication and collaboration with HR BusinessPartners HR Centers of Excellence and any other relevant teams toensure the provision of a positive and proactive employee relationsservice.
    • Design and measure key performanceindicators and design and maintain operational reports asappropriate. Drive continuous improvement and service deliveryexcellence within the HR functional area by ensuring awellcontrolled environment through effective processes workflow andtechnology.
    • Forecast volumes and monitorhandling of Employee Relations inquiries and provide input intobudget/resource needs.
    • Develop EmployeeRelations KPIs to monitor customer feedback Operation efficienciesteam feedback.
    • Lead other specialistcolleagues/teams within the Employee Relations Unit as appropriate(i.e. workforce management HR Analytics & Reportingetc).

    This job has beensourced from an external job board.
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