- Field incoming incident or service requests from internal customers via phone web chat and e-mail in a courteous manner.
- Build rapport and elicit incident details from Service Desk customers to record incidents - document all pertinent end customer identification information including name department contact information and nature of problem or issue.
- Classify prioritize and escalate issues when required to the appropriately experienced analysts or Team Lead.
- Properly document steps when working IT incidents including those used in troubleshooting actions taken and the outcome. This is especially important when sending IT incidents on to other IT groups for assistance.
- Use standard approved diagnostic utilities to aid in troubleshooting such as Quick Assist and GoTo Resolve.
- Access knowledge base articles frequently asked questions resources and other reference materials to aid in resolution.
- Perform fixes at the desktop level using remote tools which could include installing and upgrading software.
- Manage individual and/or group network and system access along with troubleshooting account related issues using elevated access to cloud based tools.
- Perform post-resolution follow-ups to incident requests for customer satisfaction.
- Evaluate documented resolutions and analyze trends for ways to prevent future issues.
- Recommend or suggest methods to update simplify and enhance processes and procedures. Required Skills and Experience
- 0-3 years of experience in customer service/support or help desk/call center environments.
- Ability to provide technical and troubleshooting support.
- Ability to learn terminology applications and standard procedures for performing the job function while looking for areas of improvement.
-
Front Desk Associate
6 days ago
Raintree Rolla Hotel Dubai, United Arab EmiratesLooking for Male & females to work as Front Office associates. · Prior Hotel knowledge is necessary · **Salary**: AED1, AED2,000.00 per month · Ability to commute/relocate: · - Dubai: Reliably commute or planning to relocate before starting work (required) ...
-
Front Desk Associate/ Receptionist
2 hours ago
Premier Inn Hotels Dubai, United Arab EmiratesLooking for a great place to work? Want to be appreciated for what you do and have a work life balance? Are you looking for a place to grow and develop your career? · This may be the place for you · Your passion and energy will be infection as you welcoming our guests and support ...
-
Front Desk Associate/ Receptionist- Female
1 week ago
Premier Inn Hotels Dubai, United Arab EmiratesLooking for a great place to work? Want to be appreciated for what you do and have a work life balance? Are you looking for a place to grow and develop your career? · This may be the place for you · Your passion and energy will be infection as you welcoming our guests and support ...
-
Premier Inn Hotels Dubai, United Arab EmiratesLooking for a great place to work? Want to be appreciated for what you do and have a work life balance? Are you looking for a place to grow and develop your career? · This may be the place for you · Your passion and energy will be infection as you welcoming our guests and support ...
-
Front Desk Associate
1 week ago
Fincasa Capital Media City, United Arab Emirates**Job Title: Front Desk Associate** · **Company for this job**:FINCASA CORPORATE SERVICES PROVIDER LLC · **Number of openings**:1 · **Country**: UAE · **Advertising Location**: Dubai · **Language**: English/ Fluency in Arabic will be an added advantage. · **Job Type**:Full-time · ...
-
Service Desk Associate I
1 week ago
Dice Dubai, United Arab EmiratesDescription: · KeyResponsibilities · Fieldincoming incident or service requests from internal customers viaphone web chat and e-mail in a courteousmanner. · Build rapport and elicit incidentdetails from Service Desk customers to record incidents - documentall pertinent end custom ...
-
Assistant Front Desk Manager
1 day ago
Marriott International, Inc Dubai, United Arab Emirates**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** ...
-
Assistant Front Desk Manager
6 days ago
Marriott International, Inc Dubai, United Arab Emirates**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** ...
-
Assistant Front Office Manager
2 days ago
Landmark Hotels and Suites Dubai, United Arab EmiratesSCOPE AND GENERAL PURPOSE · Manage all front desk operations and ensure that all front desk associates adhere to policies, procedures, regulations and standards presented by hotel management. Ensuring that front desk operation runs smoothly in a professional manner at all times. ...
-
Assistant Front Office Manager
1 day ago
Landmark Hotels and Suites Dubai, United Arab EmiratesTo be familiar with Hotel services, operational hours and ongoing promotions. · - Have a thorough knowledge of Landmark Hotels & Suites products and services. · - To be fully aware of the Landmark Hotels & Suites Brand standard compliance requirements for all front office section ...
-
Assistant Front Office Manager
1 week ago
Landmark Hotels and Suites Dubai, United Arab EmiratesTo be familiar with Hotel services, operational hours and ongoing promotions. · - Have a thorough knowledge of Landmark Hotels & Suites products and services. · - To be fully aware of the Landmark Hotels & Suites Brand standard compliance requirements for all front office section ...
-
Assistant Front Office Manager
4 days ago
Landmark Hotels and Suites Dubai, United Arab EmiratesTo be familiar with Hotel services, operational hours and ongoing promotions. · - Have a thorough knowledge of Landmark Hotels & Suites products and services. · - To be fully aware of the Landmark Hotels & Suites Brand standard compliance requirements for all front office section ...
-
Assistant Front Office Manager
2 hours ago
Landmark Hotels and Suites Dubai, United Arab EmiratesTo be familiar with Hotel services, operational hours and ongoing promotions. · - Have a thorough knowledge of Landmark Hotels & Suites products and services. · - To be fully aware of the Landmark Hotels & Suites Brand standard compliance requirements for all front office section ...
-
Front Office Supervisor
2 days ago
Golden Sands Hotels & Hotels Apartment Dubai, United Arab Emirates**Skills Required**: · - Must have previous supervisory level experience. · - Must have excellent leadership skills. · - Must be highly organized and results oriented. · - Must be able to work under pressure in as fast · - paced changing environment. · - Must to be able to handle ...
-
Complex Assistant Front Office Manager
4 days ago
Marriott International, Inc Dubai, United Arab Emirates**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Aloft Me'aisam Dubai, Dubai Production City, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type* ...
-
Front Office Supervisor
1 day ago
Landmark Hotels and Suites Dubai, United Arab Emirates1. Ensuring that front desk operations runs smoothly in a professional manner at all times. · 2. Perform all front desk related responsibilities and duties when assigned or required. · 3. Assume leadership in the absence of front desk manager · 4. Ensure appropriate and adequate ...
-
IT Help Desk
3 days ago
Corporate Hub Group Instritute (CHLI) Dubai, United Arab EmiratesOur company is looking for a IT Help Desk to join our team. · **Responsibilities**: · - If end user's problem cannot be resolved remotely the Phone Support Analyst must dispatch Tier 2 Support Analysts for on-site assistance; · - Follow internal asset and inventory management pro ...
-
Sales/front Desk Receptioninst
4 days ago
NEW AL SHEFA CLINIC JLT Dubai, United Arab EmiratesWe are a Day surgery center located in JLT, looking for a FEMALE Sales associate cum front desk receptionist fluent in English. · Most · **Required Skills**: · - Fast learning · - Sales skills · - Multitasking skills · - Time management skill · - Ability to work under pressure · ...
-
Sales/front Desk Receptioninst
4 days ago
NEW AL SHEFA CLINIC JLT Dubai, United Arab EmiratesWe are a Day surgery center located in JLT, looking for a FEMALE Sales associate cum front desk receptionist fluent in English. · Most · **Required Skills**: · - Fast learning · - Sales skills · - Multitasking skills · - Time management skill · - Ability to work under pressure · ...
-
IT Support Associate
1 week ago
APCO Worldwide Dubai, United Arab EmiratesThe IT Associate works to ensure a smooth operational technology environment through proactive engagement with our staff as requirements, issues or problems arise. The IT Associate will be a part of an integrated global team providing quality guidance and support to colleagues lo ...
Service Desk Associate I - Dubai, United Arab Emirates - Dice
Description
Description:
Key Responsibilities