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    Senior Developer SAP - Dubai, United Arab Emirates - ENOC Dubai

    ENOC Dubai
    ENOC Dubai Dubai, United Arab Emirates

    4 days ago

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    Description

    Collinson Group is a global leader in driving loyalty and engagement for many of the world s largest Predominantly through the provision of travel related benefits within a market leading digital travel The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and

    The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end

    We have more than 25 years experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800

    We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with Today we still invest heavily in innovation to ensure that we continue to deliver superior customer

    Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase,

    Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we

    Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues

    What will your role involve?

    You will work with highly experienced colleagues on strategic projects both internally and externally for

    You will support on consulting projects focused on the design, delivery and development of complex marketing programmes with the objective of delivering incremental customer lifetime value for clients ensuring that the business becomes or maintains its position as a key, trusted, go-to

    At the same time, you will also work on the development of the organisation s value proposition for its clients and partners, building a compelling, integrated and innovative suite of products and services in the loyalty management space supported by clear go-to-market strategies and engaging sales support

    You will also be expected to contribute to thought leadership content and research, reinforcing the company s reputation as one of the leading customer loyalty organisations in the

    Your duties will include and are not limited to the following activities and tasks:

    • Market and competitor analysis
    • Client organisational discovery, including technical / data infrastructure
    • Analysis of management information and customer-level data
    • Customer journey analysis and mapping
    • Customer research and behavioural analysis
    • Gap analysis and opportunity identification
    • Design and facilitation of ideation workshops
    • Loyalty programme design
    • Business requirements identification and capture
    • Product and service development
    • Economic modelling
    • Business case development
    • MVP / POC development
    • Programme measurement, reporting, analysis and optimisation

    How will you add value?

    Although you will not be expected to have deep experience in all of the areas outlined as key responsibilities (as you will be guided by highly experienced members of the Business Solutions team), you will be expected to have some knowledge of customer relationship management and the loyalty management

    You are likely to have an academic background in some form of STEM-based analytic subjects such as psychology, economics, philosophy or computer science to a top university graduate or post-graduate degree

    You will need to demonstrate an ability to analyse data, identify challenges, prioritise opportunities and solve problems using strategic frameworks and creative thinking

    You will be a rational thinker, persuasive communicator, confident presenter and eloquent

    You will have had experience working in business either in CRM, data analytics, loyalty management or in a broader strategic or technical You will have spent time working for an innovative business or in a top marketing, data science or management

    Above all, you will demonstrate an interest in customer psychology and in how adapting business models can transform the value organisations generate from customers over

    Experience in using marketing automation technology in general and specifically the Salesforce Customer 360 suite of products will be an advantage but not Some knowledge of the data analysis techniques employed to segment customers and predict customer behaviour would also be

    Experience in using collaboration tools such as Microsoft Teams or Slack, analysis tools such as Microsoft Excel and presentation tools such as Powerpoint would be expected as a

    You can look forward to a competitive salary, pension scheme, and further benefits:

    • Life Assurance Scheme
    • Personal Income Protection
    • Private Medical
    • Discounted gym membership
    • Wellness advice and support
    • Cycle to Work Scheme

    Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going

    We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful Our company values are: Act smarter, Do the right thing, One team and Be insight These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and

    In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

    If you need any extra support throughout the interview process, then please email us at

    We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global Our Beacons will be your point of contact if you or someone you know needs

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