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Abu Dhabi

    Order Management Supervisor - Abu Dhabi, United Arab Emirates - Weatherford

    Weatherford
    Weatherford Abu Dhabi, United Arab Emirates

    6 days ago

    Weatherford background
    Full time
    Description
    Overview

    Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.

    We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition.

    Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, word-class team.

    When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.

    Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course.

    Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

    Responsibilities

    Job Purpose

    Responsible for managing incoming MFG orders. The primary duties are the efficient tracking of orders and the effective communication and expediting of customer orders to ensure customer satisfaction.

    Roles & Responsibilities

    SAFETY, SECURITY & COMPLIANCE
  • Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company's Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices and complies with the Company's Rules to Live By
  • Places Quality, Health & Safety, Security and protection of the Environment as core values while never intentionally placing employees, our processes, customers or the communities in which we live and work at risk
  • Seeks continual improvement in Health, Safety, Security & protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations
  • Supervisors & Managers should demonstrate effective safety leadership for the health and safety arrangements of all subordinates and for any persons visiting them while on the Company premises
    QUALITY
  • Responsible for being familiar with the Company's Quality policies and takes an active role in the compliance and improvement of Weatherford's Management System
  • Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement
    OPERATIONS
  • Identify potential order issues and take corrective action to prevent delays and customer dissatisfaction.
  • Liaise with Planning, Procurement, production, shipping, and warehouse staff regarding availability, delivery times, and orders.
  • Manage customer returns and order cancellations.
  • Manage order entry and processing, including order validation, pricing, and delivery schedule
  • Update and maintain customer orders in the organization's ERP system.
  • Work with sales and customer service teams to resolve order issues and discrepancies.
    COMMUNICATION
  • Maintains effective communications with all key stakeholders both internal and where appropriate external
  • Supervisors & Managers should clearly communicate expectations, roles and responsibilities to their reports
    FINANCIAL
  • All employees have an accountability to the organisation to be financially responsible whether they are in charge of a function budget or simply their own expenses
  • Costs incurred should be within approved budget, processed within agreed time frames & following the relevant financial policy and procedure
    PEOPLE & DEVELOPMENT
  • Employees have a responsibility for developing their own careers within the Company including completing all necessary function, compliance & business standards training to enhance their knowledge, skills and experience
  • Employees should engage on a regular basis with their line manager to discuss their personal performance, objectives and opportunities to enhance their skills and experience to support their career potential
  • Supervisors are expected to actively engaging their employees to support talent management through Weatherford's performance management process, including but not limited to talent assessments, succession planning & regular coaching opportunities
  • Supervisors should collaborate with Human Resources & Training Development to drive strategies for the recruitment & retention of key personal & to foster an environment that supports the attraction & retention of a high performing talented workforce
    VISION & LEADERSHIP
  • Demonstrates leadership, ethical behaviour and adherence to Weatherford standards at all times

    Qualifications

    Experience & Education

    REQUIRED
  • Bachelor's Degree in Business, Supply Chain, Finance, or any related field preferred
  • 5+ years of experience in customer service, supply chain, finance, sales operations, or related position
    Knowledge, Skills & Abilities

    REQUIRED
  • Ability to work both independently and as part of a team
  • Ability to work in a fast-paced environment managing multiple tasks & multiple priorities
  • Attention to detail
  • Excellent organizational, verbal, and written communication skills
  • Knowledge of Microsoft Office applications such as Word, Excel, and Outlook
  • Knowledge of order management systems
  • Knowledge of supply chain management and operations
  • Proficiency with JDE, Microsoft Dynamics 365, or other ERP/CRM software systems.
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