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    Cluster Reservations Agent - Dubai, United Arab Emirates - the first group dubai

    the first group dubai
    the first group dubai Dubai, United Arab Emirates

    6 hours ago

    Default job background
    Description

    Responsibilities:

    • Manage reservation and booking processes for multiple hotels efficiently
    • Supervise a team of reservation agents to deliver top-notch customer service
    • Resolve customer complaints and booking issues promptly
    • Keep accurate records of reservations and bookings
    • Implement strategies to optimize reservation efficiency and revenue
    • Coordinate closely with hotel management and staff for seamless service delivery
    • Analyze booking trends to enhance operations
    • Collaborate cross-functionally for overall operational success

    Desired Skills & Expertise:

    • Bachelor's degree in hospitality management or related field
    • Proficiency in Arabic is indispensable
    • Prior supervisory experience in the hotel industry
    • Effective communication and interpersonal abilities
    • Exceptional organizational and time management aptitude
    • Familiarity with hotel reservation systems and software
    • Proficient in data analysis and reporting
    • Customer-centric approach
    • Strong leadership and team management capabilities
    • Ability to multitask and work well under pressure
    • Keen attention to detail and accuracy in documentation
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